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  1. TouchToneTommy

    H. 323 upgrade file location?

    Run Monitor and check the boxes for File Sys, HTTP, and DHCP on the Services tab, and color code them so that it is easier to see on the screen. The J phones do NOT show the file request and response on their screens like the 96xx phones. After the phone gets its address via DHCP, while it is...
  2. TouchToneTommy

    Voicemail Pro Intuity Mode - voicebox with just announcement

    Have user JohnSmith record voicemail greeting number 1 In the leave action, play the wav ../Greetings/JohnSmith_1.wav (dot dot forwardslash)
  3. TouchToneTommy

    R10 Basic Voicemail to Email

    For Embedded VM, launch Monitor, go to the Services tab, and check the box for SMTP
  4. TouchToneTommy

    Relay Pulse Issue

    I think you need to create a short code on the system where the phone is located (Server Edition Primary?), have it dial the Relay Short Code on the IP Office trunk leading to the 500 with the relay. SE Primary Short Code: *41 / Dial / *41 / Line 99001
  5. TouchToneTommy

    Magix DSS4450

    Yes, it works in Key mode
  6. TouchToneTommy

    Essential voicemail - greeting upload

    After uploading .c11 files to the IPO, go to System Status > System > Memory Cards > System SD and Stop the card, then restart it. Go to Voicemail and wait for the Voicemail type to change from None to Embedded. Faster than waiting for the system to refresh
  7. TouchToneTommy

    911 dialing help- IP office 500 v2 ver 11.0

    Remember that the call is leaving the IPO on a PRI and is connected to an Adtran 908e gateway - which is standard PRI towards the IPO and SIP towards the carrier. The mistranslation is happening within the Adtran
  8. TouchToneTommy

    Change 600 DID Line Group number at one time in ICR

    Save an offline config in case you screw up and need to push the previous config into the system. Reconnect to the IPO and export the config as a .csv Open the Configuration.cfg file and trim down to the section from (including) IncallRoute_Info_Start through (including) IncallRoute_Info_End...
  9. TouchToneTommy

    SCN moving users to a new site

    Open config from the system the Users will be moved from, save as offline copy Open the offline config, delete all users, EXCEPT those that will be moved Export the config as binary, checking the Users Use WinSCP to copy the Accounts folders, Names and Greeting wav files Blank out any ICRs that...
  10. TouchToneTommy

    Setting Up Phantom Ext For Delayed Ringing to AA

    1. Create a system short code that goes to the Auto Attendant 2. Create a user that forwards unconditionally (including hunt group calls) to the short code 3. Create a SEQUENTIAL hunt group with only the User created above as its member 4. Overflow the Main group to the Sequential group created...
  11. TouchToneTommy

    IP Office

    Create a URI for both Inbound and Outbound, using Auto for the Local URI Display and Content, and Contact Display and Content. Create a 2nd URI with Use Internal Data for those settings. Use the SAME Incoming Group for both URI's, but DIFFERENT Outgoing Groups. Route your calls through an ARS...
  12. TouchToneTommy

    IP office R12 with TP-Link Sip router

    I can't give any advice specific to TP-Link, but here is the general information that we provide to our customers to give to their IT support: (I can give specific advice on SonicWall, I know everyone hates them, but we have been successful with them 100%) Take this and translate it for TP-Link...
  13. TouchToneTommy

    Paging with dial and dial paging together

    The Page Pro IP is a SIP extension, add it to the page group with the telephones, and on the Extension settings for the PagePro, on the VoIP tab, change the drop-down for 3rd Party Auto Answer to Answer After
  14. TouchToneTommy

    Page Pac

    Both Valcom and Bogen make Self-Amplified speakers, and Centralized Amplifier systems. You can't base your understanding of what's installed simply on the brand of speakers. Knowing that there is a D100 Amplicenter involved tells us that it is using standard 70-Volt speakers with matching...
  15. TouchToneTommy

    IP Office user buttons export

    ...cell into Notepad, and you will see something like this, which you may need to parse out - The key is "DSS followed by the number of the button: *DCP|40000000___0___1___1___ 0|0|31|Dial||False|511da100fa5011e881ed00e0070e8c98|False~*DSS1|99/a=/Call1...
  16. TouchToneTommy

    Page Pac

    The best way to know? Get an Impedance Meter (NOT an ohmmeter) and determine the total wattage draw of the existing speakers. 2nd best way to know? Audit EVERY speaker to determine its wattage tap and add them all up, allowing a percentage for copper loss of the wiring.
  17. TouchToneTommy

    Avaya IP Office + Asterisk: wrong outgoing caller ID on PRI

    ...different ARS tables that specify the CID to send. For instance, when Ext. 711 on Asterisk makes a call, Asterisk needs to send something like *7112135551212 to the IPO, the IPO needs a shortcode of *711N/Dial/N/ARS:51, and ARS 51 needs N;/Dial/NS123456711/LineGroup to call out sending the...
  18. TouchToneTommy

    can I use my avaya 9608G to AVAYA IP500 V2? it was purchased mistake

    I am not aware of any hardware that would give you TWO VCM channels - you need to have a combo card (10 VCM Channels) or a VCM 32 or 64 in stalled in your system. 1408 phones do not use VCM channels to communicate with the IPO. Connect to your IPO with the Manager program to find the release.
  19. TouchToneTommy

    Dialing out to show CLI

    ...the same Incoming Group, but a unique Outgoing Group, so the ARS can route through it. Use system or user short codes to use the appropriate ARS for the CID that you want to send, *91N and *92N would work, you could also set the user with 9N for their regular CID and *9N for their alternate CID.
  20. TouchToneTommy

    VM PRO on IPO500 9.0.12 does not route calls to menu selection

    For God's sake man, rearrange your VMPro actions so that lines do not overlap!!!!! No one can read what you've posted, there is no way to be sure which Touch Tone connects to which action. That said, if you have an option 3 for a specific thing to happen, and also have extension numbers that...

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