here is the sql:
SELECT HelpDesk.CallerName, HelpDesk.CostCenter, BusinessUnit([CostCenter]) AS [Business Unit], HelpDesk.[Date Call], HelpDesk.Area, HelpDesk.UserName, HelpDesk.[Date Closed], HelpDesk.[Route To], HelpDesk.[Call Source], HelpDesk.TicketStatus
FROM HelpDesk
GROUP BY...