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  1. hcmbmt

    SMGR and CM sync but change no update

    I fixed it by rebooting the Primary CM and interchanging to make the Primary Active. I also added a new CM account and updated into the SMGR inventory.
  2. hcmbmt

    SMGR and CM sync but change no update

    Is the synchronization issue related to the CM issue? The Secondary CM is now is Active and Primary is Standby. 1. In SMGR - Service - Inventory the setting as 2. Interchange the two CM show issue: 3. Summary status of two CH: sometimes standby shadowing off and duplication link is half.
  3. hcmbmt

    SMGR and CM sync but change no update

    Hi all, The system has been working for more than 3 years, but now the changes are not being updated. What should I check in this situation? Changes made on SMGR are not being sent to CM. Changes made on CM are not being reflected on SMGR On System Manager - Services - Inventory -...
  4. hcmbmt

    Cannot log in to Utility 6.3 when 10 years have passed

    Hi everyone, We have a Midsize 6.3 installed on the System Platform, with the installation date in October 2014. Before the expiration date, we renewed the Root CA for SMGR and SM. All the VMs are working as expected, except for Utility. IP phones still can load 46xxsettings and firmware from...
  5. hcmbmt

    How to check logs of User Change by PMS app

    I checked using Web Manager then should be up to date. I find the way to get the change log on IPO Server Edition by follow this: - Login to https:IPOIPAddress:7071 - Go to Logs -> Download -> Create Archive -> wait for the system creates the log - Download the ipoffice_logs..gz file Then you...
  6. hcmbmt

    How to check logs of User Change by PMS app

    Hi team, We have IPO Server Edition integrated with PMS app. The guest name and user right are changed through the Check-in and out commands sent by PMS. According to them, the commands were sent and successful response were received from IPO. However, on IPO Manager, Name was not updated. On...
  7. hcmbmt

    SV9500 Station to Station restriction

    Use FRI 0 - change to 0. I use this setting to restrict station to station call and it works.
  8. hcmbmt

    SV9500 Station to Station restriction

    Use AEFR: D/N/U FRI 0 Station to station call without a Station/ATT assistance FRI 1 Station to Station call with Station/ATT assistance FRI 2 Station to Trunk route access without a Station/ATT assistance FRI 3 Station to Trunk route with a Station/ATT assistance FRI 4 Trunk incoming call...
  9. hcmbmt

    PMS Link UP and Down

    I checked Avaya support. There is a similar problem. https://support.avaya.com/public/index?page=content&id=SOLN296596&viewlocale=en_US According to Avaya: 1. PMS sent some PMS data that is not recognized by Avaya causing Avaya CM to tear down the link 1470 19:05:03.243 34 PMS ==>...
  10. hcmbmt

    Empty MTA trace for Avaya CM

    I used start and end time shown in "status mst" - assuming that that match with server clock but no idea why there's no output. Anyway, next time i'll expand the time range to cover the full duration.
  11. hcmbmt

    PMS Link UP and Down

    The PMS link keeps UP and Down. In the log of MTA, below log is show. Any one has experience with this: 151 11:24:09.647 34 PMS ==> <<unrec_PMS>> ( 0,8) <<! <<! | 02 2e 0d 00 152 11:24:10.127 34 PMS ==> <<unrec_PMS>> ( 3,8) <<! <<! | 02 2e 0d 03...
  12. hcmbmt

    Empty MTA trace for Avaya CM

    @JefferP : Sorry. I missed one line of your post. I use "logc -t today MST | logmst > /tmp/msttrace.M" as trace analyzer is enable. then I got the mstttrace.M Run the "mta msttrace.M | imt > /tmp/trace" but it shows error
  13. hcmbmt

    Empty MTA trace for Avaya CM

    Hi all, Thank you so much for your support. @john3voltas: I followed your advice, print full day and I got the result: @JefferP : your command also get the log but It's raw data.
  14. hcmbmt

    Empty MTA trace for Avaya CM

    Yes, that's my typo. After my post, I edit and try again but also nothing. I reset mst. Create another one with correct format: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t 1009:1749-1009:1753 > /tmp/mstlogfile2.m But the generated file is also 1kb.
  15. hcmbmt

    Empty MTA trace for Avaya CM

    Enable MST trace for PMS message but when download the log file, It's empty, Is there any missing step to get it? 1.Disable MST and there is a messages out 2. Check list mst to check messages are generated 3. Putty to CM and enter command: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t...
  16. hcmbmt

    PLDS or WebLM

    When you deploy Server Edition, WebLM is included. Using the Host ID from this WebLM and LAC, you can activate and download license file from plds.avaya.com. For ASBCE. you can use either the Host ID of Server Edition WebLM or its own WebLM to activate the license. After activation on PLDS...
  17. hcmbmt

    Are ACCS 7.1.0.3.20 and Workplace 3.23.1.0 compatible?

    The problem is solved by deleting the extension. Only keep the user of the Agent.
  18. hcmbmt

    Are ACCS 7.1.0.3.20 and Workplace 3.23.1.0 compatible?

    The ACCS version is 7.1.0.3.20, and agents use Workplace 3.23.1.0 to make outbound calls. The problem is that when agents use Workplace to dial a call, after hanging up, the Agent Desktop cannot detect the call termination. As a result, it remains in a busy status and the Agent Desktop hangs...
  19. hcmbmt

    NEC SV8100 - Phone display always disappearing

    Do you have any DT300 with 6 keys or a DT400 available? Alternatively, could you test with a working phone to determine if the issue is with the port or the phone itself? The DT300 is an old model that was also manufactured 10 years ago. I experienced the same issue and need to replace it until...
  20. hcmbmt

    NEC SV8100 - Phone display always disappearing

    Did you change the phone? There might be a hardware issue. Try opening the phone and reconnecting the LCD cable.

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