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  1. JeanIorio

    Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

    Actually, I did get confirmation from Mitel about my assumptions. They will not provide support unless I upgrade to version 5 but they will not help us upgrade to version 5 as I'm at version 3.1 and they no longer support the system at version 3.1. At least this is what the authorized Montreal...
  2. JeanIorio

    Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

    After weighing all of the options, we have decided to go with a new phone system from Panasonic. My experience with Mitel has been disappointing to say the least. Why a 12 year old system is not eligible for an update is beyond me especially if it is not required to repair the system. This...
  3. JeanIorio

    Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

    Thank you. I will update this thread if there is any further development with local vendor and/or Mitel.
  4. JeanIorio

    Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

    Thank you once again for your help. If "Vendor of Record" is no longer in business, will Mitel talk to us directly and help us? Also, do you think a defective i-button can be replaced even if we are at software version 3.1?
  5. JeanIorio

    Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

    Thank you for responding quickly. system simply cannot read the Sys ID and confirm Licensing rights and Options. - Is it displaying MOSS Alarm? I think so. can a new one be purchased and assigned to our company? - Yes but unsure of timeframes involved. Would Mitel sell it to us and then...
  6. JeanIorio

    Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

    We have an old Mitel SX-200 ICP phone system (version 3.1...) and it suddenly crashed. The internal alarm seems to be pointing to an error related to reading the Sys ID. We did not change anything for the last 8 years so is it possible the i-button (watch battery looking device on the...

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