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  1. avayaaacc

    IVR to capture credit card info?

    two things: 1. mask the entered DTMF tones so that agents cannot hear the tone 2. insert the data into a form on a webpage
  2. avayaaacc

    IVR to capture credit card info?

    Has anyone successfully done this with a CM/AACC or Symposium setup? Would like to avoid a third party product if possible, but not sure if CM &/or AACC are capable
  3. avayaaacc

    IVR to prevent agents from hearing credit card being entered?

    Has anyone setup an IVR solution within AACC to capture credit card information and pass that to a payment processor? I know there are a lot of third party solutions out there
  4. avayaaacc

    Caveats to changing phones' network region?

    Hi randycarroll "The office phone should stay in the same region as the closest gateway meaning your office gateway" In this case, it would make sense to move the phones to the office gateway. However, the office also also contains a Call Center that receives the bulk of all calls via AACC...
  5. avayaaacc

    Caveats to changing phones' network region?

    Inherited CM, but have found the following: We have two gateways 1. At our off-site data center 2. At our office Currently, all phones at the office register to the network region/gateway at our off-site datacenter instead of the office CM, Session Manager, and AACC do live at the data...
  6. avayaaacc

    help understanding 911 route

    just to circle up on this: the issue was that multiple locations was not enabled as a system feature, but was on a previous version of CM that was migrated from. So all of the translations were carried over but not the feature itself. As soon as the feature was enabled we could then see all...
  7. avayaaacc

    help understanding 911 route

    so essentially the only way to make this work is to move all the phones to the other network region? are there any other factors to consider, since all of our IP phones are currently on the other network region? whats interesting is that the network region currently used leverages a gateway at...
  8. avayaaacc

    help understanding 911 route

    TRACE STARTED 12/19/2017 CM Release String cold-00.0.441.0-23523 dial 911# route:ARS term trunk-group 2 cid 0x2f00 dial 911# route:ARS route-pattern 3 preference 1 location 2 cid 0x2f00 seize trunk-group 2 member 1 cid 0x2f00 Setup digits 911 Calling Number & Name 5555555555 NO-CPName Proceed...
  9. avayaaacc

    help understanding 911 route

    just to update this post, I opened a ticket with last week and have not made much progress with Avaya. one thing that led to different results was changing the ip-network-map to use 1 instead of 2. After that, calls no longer went out the old route pattern, but the call failed (likely due to a...
  10. avayaaacc

    help understanding 911 route

    Hi lopes1211, I tried both commands but received the following each time: Multiple Locations feature not assigned
  11. avayaaacc

    help understanding 911 route

    no luck, it only allows me to modify the existing location, no blank lines to append another location to
  12. avayaaacc

    help understanding 911 route

    display locations This system is restricted to authorLOCATIONSs for legitimate business purposes. ARS Prefix 1 Required For 10-Digit NANP Calls? y Loc Name Timezone DST City/ Proxy Sel No Offset Area...
  13. avayaaacc

    help understanding 911 route

    it seems straight forward, but how can I view/change the ars analysis for location 2 if multiple locations feature is not assigned?
  14. avayaaacc

    help understanding 911 route

    display ars analysis location 2 Identifier command word(s) omitted; please press HELP Press HELP: Enter digits between 0-9, '*', 'x', or 'X', ['location' (1-250 or 'all')], ['min' (1-28)], ['schedule'] if I try: display ars analysis location 2 2 Multiple Locations feature not assigned and...
  15. avayaaacc

    help understanding 911 route

    any thoughts? could this be a CM bug?
  16. avayaaacc

    help understanding 911 route

    TRACE STARTED 12/12/2017 CM Release String cold-00.0.441.0-23523 dial 911# route:ARS term trunk-group 23 cid 0x2f00 dial 911# route:ARS route-pattern 9 preference 1 location 2 cid 0x2f00 seize trunk-group 23 member 1 cid 0x2f00 Setup digits 911 Calling Number & Name 5555555555 NO-CPName Proceed...
  17. avayaaacc

    help understanding 911 route

    The bizarre piece is that route pattern 1 is empty. No config if I run display route pattern 1
  18. avayaaacc

    help understanding 911 route

    Full ars below. When I look at route pattern 9 I can see that's how it gets to the current trunk. My goal is to change the delivery of these calls to another trunk nothing for 11 or 911 in list vdns :( list ars analysis Page 1...
  19. avayaaacc

    help understanding 911 route

    the strange thing is that ars ana 11 shows 911 using route 1. But if I trace a call to 911 it uses route 9 display ars analysis 11 Page 1 of 2 ARS DIGIT ANALYSIS TABLE Location: all...
  20. avayaaacc

    help understanding 911 route

    list locations shows 4 locations, location numbers 1, 2, 3 and 4 however, if I try "cha ars ana 11 location 1" or 2, 3, or 4, it each returns: Multiple locations feature not assigned

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