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  1. cowenby

    CallPilot 150 Mailbox Information Report Truncated

    Thanks for the valuable information regarding the latest firmware versions. However, this problem was resolved when I finally noticed that the last user on the report had inadvertently programmed Off-Premise Message Notification to be sent to her own extension. Once OPN for this mailbox was...
  2. cowenby

    Transferred calls intermittantly placed on hold after installing MR

    Problem solved... Prior to installation of the latest maintenance release, caller id was not displayed for a new call, if you were already on a call. Now, if you are on a call and a new call comes in, caller id is displayed for the new call and the Transfer soft key, under the 2 line display...
  3. cowenby

    CallPilot 150 Mailbox Information Report Truncated

    We have a CallPilot 150 running version 1.5.32.01. We currently have 47 active mailboxes that show up on the Directory report, but when the Mailbox Information report is selected, listings are only displayed for the first 5 mailboxes. We've tried rebooting the CallPilot.
  4. cowenby

    Caller ID on SMDR on MICS

    We're using an SMDR6 on a MICS with PRI, but with a later version, MICS 6.1 MR WI 6.05. We also use custom call accounting software developed in-house. Caller ID info is provided by the SMDR6 in realtime and call detail records, in the following format: *070904 075829 0159...
  5. cowenby

    Norstar SMDR

    Station Message Detail Recording (SMDR) serves as an interface that lets the user track basic call detail information by: all calls, outgoing calls only, calls with an account code, or by long distance calls. Connected to any station port, it provides basic reports in Norstar or Meridian 1...
  6. cowenby

    Transferred calls intermittantly placed on hold after installing MR

    Our system is a Modular ICS and has an ISDN-PRI, 3 analog lines, 144 digital stations and 24 analog stations. About a month ago we installed the latest maintenence release, MICS 6.1 MR WI 6.05. The system version is 30CPG05 NAT. Since installing the MR, we have been receiving reports that...
  7. cowenby

    CP100 Question

    I have not seen an option to change the range of function codes in the Call Pilot documentation set. In addition to Feature 983 (System Administration), the following codes show active on the CallPilot 100 when I do a Feature 9*1: Feature 980 - Leave msg Feature 981 - Open mbox Feature 982 -...
  8. cowenby

    CP100 Question

    What is an F range? I've installed and maintained a CP 100 and 150 but haven't heard that term before.
  9. cowenby

    FIRST TIME SET UP OF PRI ON A MODULAR ICS

    NT7B66CC is not the latest release. The engineering code suffixes for the latest release are CR, CT and CU. The upgrade (exchange) is free, but a Purchase Order is required from a Nortel authorized distributor to insure that you will return the old software cartridge to Nortel. You software...
  10. cowenby

    DID intermitten problem

    Don't worry, most bad bugs that go away unexpectedly, usually return equally as unexpectedly, and usually at the worst possible moment. With regard to my comments; they only apply to an ISDN-PRI. Good luck!
  11. cowenby

    DID intermitten problem

    Also, look at the destination code for the outgoing line pool. If it is "9", change it to "9 Any". I know this sounds strange, but in some cases a caller who dials "9", gets interrupted and doesn't complete dialing or release the call before timeout can lock up a channel. This happens more...
  12. cowenby

    MICS 6.1 - Can Target lines Ring & App. on multiple sets?

    You can assign up to 16 System Wide Call Appearance (SWCA) keys to each telephone in a group. This is performed under Button programming, located underTerminals&Sets, User Preferences. SWCA controls are controlled by feature codes F*520 to F*535. The user can also program this feature on their...
  13. cowenby

    DID intermitten problem

    How long has the PRI been in service? MICS? What version software is in the system? Is it possible there are 12 incoming calls when busy occurs? Try changing your limits back to the default settings: Min in:0 Max in:23 Min out:0 Max out:23 Setting limits to 12 in & 12 out defeats one of...
  14. cowenby

    MICS 6.1 - Can Target lines Ring & App. on multiple sets?

    Note that there is a suggested limit of four line keys per telephone. You can program more than four keys on a telephone by programming less than four on other telephones. For instance, you might program 20 keys on a receptionist telephone equipped with a CAP and only three keys on the 20...
  15. cowenby

    Half Ring Syndrome

    What version software?
  16. cowenby

    call pilot 100

    You've probably checked this, but make sure the greeting is correct.
  17. cowenby

    FIRST TIME SET UP OF PRI ON A MODULAR ICS

    We installed a PRI on a MICS a year ago and had a few problems. They are now resolved in the latest Maintenance Release, MICS 6.1 MR WI 6.05. This software was released in March 2004 and resolves some long-standing issues when connecting a PRI to a DMS100 using NI-2 protocol. The maintenance...
  18. cowenby

    PRI on MICS 4.1

    I'd suggest upgrading to the latest Maintenance Release, MICS 6.1 MR WI 6.05. This software was released March 2004 and resolves some long-standing issues when connecting a PRI to a DMS100 using NI-2 protocol. Good luck!!!
  19. cowenby

    barge in feature

    Priority Call: [Feature]69 If you get a busy signal when you call someone in your office, you can interrupt them for an urgent call. This feature is enabled for a telephone under Capabilities in Terminals&Sets programming. When set to Y, it allows the set to interrupt calls or to override Do...
  20. cowenby

    Is it possible to change a cp100 to cp150 later?

    The CP100 and CP150 are two different pieces of hardware. C is the correct answer, the whole unit must be changed out.

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