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  1. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    Maybe I didn't describe the voicemail issue accurately. When the user tries to access voicemail on the phone is extension rings to, he gets the main extension's mailbox. If he calls his extension from that extension in order to get to his voicemail box and listen to his messages, he gets a...
  2. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    We have tried F981 and Other and reset the password, but when we try to check it from somewhere else, we get 'invalid password'.
  3. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    System version is SP:30COE06 NAT. Maybe that will help. I don't know how else to tell you that the 'log' funtion never appears on any of our phones. If you press the * key, it just goes right to password.
  4. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    This is on the phone that both extensions are on. Apparently it is possible to turn the log off because when I check log, it says 'inactive feature'. I've already been through that. When I press feature 981 on the phone that both extensions are on (like every other phone on our system), I...
  5. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    To use a bad analogy, it's as if the mailbox can only be 'written' to and not 'read'. If helpful, I can send the settings for both extensions.
  6. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    The log function is turned off on our system. If you try to login to voicemail from that phone (using Feature 981), you can only login to the voicemail of the original extension. If you try to call the secondary extension on that phone in an attempt to check the voicemail or leave a message...
  7. dsprague42

    CallPilot voicemail box says password is incorrect, even after a reset

    I actually have 2 problems, but I think once I find the answer to one, it will fix the other. We have an old Nortel Norstar Meridian Modular ICS phone system with PRI connetion and DIDs, plus CallPilot voicemail. We previously had two people with two different phones and two different...

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