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  1. Rcotten

    Surveys and permissions

    I think I found my answer on another site. Here is the info... --------------------------------------------------- I had to ask Microsoft to get my answer. Under "Modify Item-Level Security" the "Edit Access" option cannot be set to "none." You have to set it to "Only their own" and then...
  2. Rcotten

    Surveys and permissions

    I am having this same issue... I will appologize in advance this is the first time I have worked with Sharepoint... Once I create the site group what permissions/rights does it need? I called mine "survey". Once the group is setup. Do I assign it to the survey via the "Change permissions of...
  3. Rcotten

    Max latency with IP agent?

    Don't go to 100/full unless your card supports it. The older CLAN cards did NOT support it. I think the newer ones do?? or maybe that was the MAPD card?? I think it is just latency related... so we are stuck! Avaya will blame in on the Internet rather than allowing us to change the "timeout"...
  4. Rcotten

    Max latency with IP agent?

    RTMCKEE, Did you ever find a awnser to this? I am using IPA V4 the same way, telecomuter. And occasionally have this "dropping" issue. I called avaya on it and they could not point me to a timer, etc that might be administerable. I figured that IPA requires a heartbeat from the G3R server...
  5. Rcotten

    IP Agent 4 connection problems again

    We have had the same issues on IPAGENT v4. Getting the latest support pack from Avaya helped (SP2, I think?). AHA (At home Agents) are still having issues with IPAgent droping them occasionally yet the VPN is still active. Not sure of exact problem yet. We are using cisco VPN 3.6 and 4.0.3...
  6. Rcotten

    remote agent connections

    What does everyone use for remote agent connections? We have tried IP Agent (Telecomuter mode) and MCK analog extender mods. Are there any other options out that people use? Thank you, Ray
  7. Rcotten

    IP agent v4 issues

    Anyone have issues using IP Agent in telecomunter mode with cisco VPN? Situation is: User connects to our VPN before AD login. Then logs into AD and windows comes up. Then user launches IP Agent and gets logged into PBX fine. Then sometime during the shift (Sometimes 3x's a night) User...
  8. Rcotten

    ARS Defaults?

    Does anyone have a document that has a suggested layout for your ARS ana defaults and rout-tables? We are running CM 1.3 and our ARS is a mess... I'm trying to clean it up and thought it best to start by looking at the the way a clean system would be. I'm seeing things like prefix going out...
  9. Rcotten

    vector questions...

    I'm trying to create a vector that will allow a user to bypass a step, if needed. We prompt the user to enter their "account number" using AIC. Some user already know who they want to talk to and would like to enter 0XXXX (extension) and be routed to the user without waiting for AIC to timeout...
  10. Rcotten

    CMS Supervisor auto scripts

    Unfortunately that is not documented anywhere (at least that I can find). In CMS supervisor just run several different reports and save them as auto scripts. Then you can look inside them and see what they do. I know there are VBS commands available for exporting files, etc... so I imagine...
  11. Rcotten

    CMS Supervisor auto scripts

    ...AGENT REPORT for each agent id 'Last line of agents.txt should be 9999 to exit program 'agents.txt should be located in the same directory at this *.cvsauto file 'Use cvs.log in the centervu directory to troubleshoot issues ' 'syntax of agents.txt file should be first line date range all...
  12. Rcotten

    CMS Supervisor auto scripts

    ...'## Parameters.Add "The report Historical\CMS custom\ACC AGENT REPORT was not found on ACD 1.","_ReportNotFound" '## Parameters.Add "*","_BeginProperties" '## Parameters.Add "8061","Agent" '## Parameters.Add "05/01/04-05/31/04","Dates" '## Parameters.Add "*","_EndProperties" '##...
  13. Rcotten

    linking vectors

    Is there a way to link vectors? in other words hold your place in one vector, go out and execute another vector and then return to the original vector? Without going to a VRU/IVR? I'd like to setup one vector that checks my call center operation hours. Then reference this vector in all my other...
  14. Rcotten

    PRI and Analog Modems

    I agree sounds like a clocking issue. What you are describing is a clasic case of clocking not being set correctly. Good luck, Ray
  15. Rcotten

    Agent-id must have Login-id in name field?

    There are two ways to network the OCtel to a G3. One way is with ND phones (no display). This requires you to put the agentid/extension within the first 15 digit of the name field. They could be any where in there: ex: Doe, Jane 1234 Doe, J 1234 1234 Doe, Jane The other way of...
  16. Rcotten

    CDR capture via TCP/IP on Linux host

    You can find netcat for windows at: http://www.atstake.com/research/tools/network_utilities/
  17. Rcotten

    G3R Security Audit

    Does anyone have any tools for performing telecom system security audits? I found the security checklists on Avaya site but I figured there might be somekind of utility to go out an check these things for you? or do you just have to go through them 1 by 1? Any advise on telecom audits...
  18. Rcotten

    Change IP of VAL board

    Avaya just told me that when you turn the VAL board off via the ip-interfaces that this kills the whole board. Contrary to what was posted above. Has anyone had any live experience with this? Thank you, Ray
  19. Rcotten

    Change IP address G3R

    Anyone have the steps required to change the IP address on a G3R V11? It has a CLAN, MEDPRO, (3) VAL, boards in it. Can I change all the IP's at once or do I have to do it one at a time? Is just disabling the service enough or do I have to remove all the translations and put them back in...
  20. Rcotten

    Automating ASA Questions.

    I am using ASA to schedule some reports to email. How do I get ASA to email a group of people and not just one? I have tried (,), (;), (:) seperating the email names and that doesnt seem to work. Also, The new MS exchange mailboxes give you this pop-up box saying a foriegn application is trying...

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