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  • Users: LadyH
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  1. LadyH

    CP 3525 printer not seeing tray 3

    We are currently trying to troubleshoot a CP3525 that does not recognize tray three. We have reseated the tray as well as the bay to no avail with this printer. We took the tray three assembly and put it on another printer and it worked fine. Apparently something in the main printer is not...
  2. LadyH

    Blank messages being received

    Not that we have seen. They are forwarding an attachment, and that is fine, but the body of the message is not there.
  3. LadyH

    Blank messages being received

    Have 2 customers with Windows XP SP3 and Outlook 2007. When they forward email to another user, the email messages are blank. When they hit forward, you can see the body of the message and the attachment, but when it is viewed in sent messages and at the recipients system, the body is blank...
  4. LadyH

    Color LaserJet 4600dn

    Every other document prints fine, when tested. Finding it is just this particular document that has a large amount of black on it. But, when printed from another system it appears to print OK. The person with the problem is printing from within Office 2003 and the person that prints it OK is...
  5. LadyH

    Color LaserJet 4600dn

    Am currently troubleshooting a CLJ 4600dn that is jamming in the fuser. Documents with graphics requiring dense toner levels continually jam, however, normal documents (word documents or light graphics) are printing just fine. I just replaced this fuser due to the previous one getting a tear...
  6. LadyH

    Error 31 on both network devices

    I fixed it. I found a registry fix to address the issue of the missing Network Adapter catagory in the device manager. Once that was resolved and the network adapters were in the correct place, I remoted the adapters, rebooted and let them reload. They loaded up properly and both the onboard...
  7. LadyH

    Error 31 on both network devices

    Working on a laptop on which the on-board nic and on-board wireless cards are not functioning. Both are listed under the catagory "Unknown" and have yellow exclamation marks. Both have the message "This device is not working properly because Windows cannot load the drivers required for this...
  8. LadyH

    HP LaserJet 2430 envelope jam

    When printing envelopes, they feed just fine through the printer, however, occasionally when one comes out to the output bin, it gets jammed and gets folded a little bit. Once it is removed, others print fine. Any thoughts? I recently replaced the fuser and from what I'm seeing the...
  9. LadyH

    Removal of all Groupwise calendar entries

    Thanks, Jules. I think this is probably what I needed as I am only working on one person.
  10. LadyH

    Removal of all Groupwise calendar entries

    I am new to supporting Groupwise (6.5) coming from an exchange environment. Recently the company i'm supporting purchased another company and the users from the new company are being converted to Groupwise 6.5 from Outlook. Items being converted include the Outlook calendar. One user has...
  11. LadyH

    DST for Windows XP SP1

    Thanks, I've read both articles and have a pretty good idea what would be involved with the update via the registry, however, I guess I'm looking for a confirmation to the thought those changes would apply to XP SP1 as well, if anyone has tested it. Our environment is about half and half for...
  12. LadyH

    DST for Windows XP SP1

    All, Inquiring what steps people are taking for updating Windows XP SP1 systems for the new DST. I watched a webcast (http://support.microsoft.com/default.aspx?kbid=930688) regarding the update of Windows 2000, but am not clear if these changes would apply to Windows XP SP1. We have...
  13. LadyH

    agntsrvc.exe has encountered a problem

    Disabling the process seems to have resolved it for the moment, will have to continue to monitor it. Thank you for the input. pcheather@yahoo.com
  14. LadyH

    agntsrvc.exe has encountered a problem

    The error appears whether the service is set by default or if I set it to manual, and it appears before anything is even launched on the system. No applications other then the OS are running and the message appeared. Will check the link you provided and let you know what I find. Thanks for...
  15. LadyH

    agntsrvc.exe has encountered a problem

    I did set the service to manual on one of the systems that is having this problem, but the error still appears. It is showing up after the desktop loads and the Oracle database has not been opened, which is throwing me for a loop. At first it appeared the message went away after I set it to...
  16. LadyH

    agntsrvc.exe has encountered a problem

    The file is located within 2 different oracle folders on the system. When I right click on it it says it is created by Oracle. It is the OracleORADEVAgent from what I can see. When looking at the services, it is listed under OracleORADEVAgent Properties and points to the path...
  17. LadyH

    agntsrvc.exe has encountered a problem

    To preface this post, I am not a programmer nor do I use this software. I am a PC support technician who has to figure out this error message from one of our labs. Two machines are displaying this error message. They are loaded with WinXP Pro SP1, Office 2003, Oracle 9i and a few other misc...
  18. LadyH

    Creating a single Ghost image for multiple PC types

    Have you looked at Big Bang Training? http://bigbangtraining.com/ I work in an educational facility and we are strictly a Dell shop. The software is a combination of the Microsoft sysprep utility and a driver file for all types of hardware. Once the base system has been set, the software is...
  19. LadyH

    Email converter

    I'm looking for a free utility to convert email from Netscape mail (4.x - 7.x) to Outlook. We recently migrated to an exchange server from an IPlanet server and some of our staff had a large amount of mail stored in local Netscape files, that of course, they now want moved to local Outlook...
  20. LadyH

    Hard coding the quick launch

    Thank you...will take a look into it. pcheather@yahoo.com

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