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Kevin, Is there is technical documentation to configure the door release with the ip office? i am not sure how i would connect the ip office to door entry system? how to program the system to receive the door entry call, which a user can answer? nazmul

My office has a two way door entry system 1) Is it possible to integrate the IP office SOE with the door release? So that when some presses the intercom button on the door entry, the door entry intercom can then be answered by the telephone and also release the door 2) Would i need extra...

Where can i found out more about delta server? Can you recommend any call accounting software?

We have an IP Office SOE with embedded voicemail. we currently have one remote worker working from home and possibly a few more in the near future. A DDI number is also given to remote worker, which calls are routed. The remote is using the lines at the main office to make and receive calls...

That solved the problem

I am trying to configure the night service mode on the IP Office SOE. The Firmware is 4.109. The problem is when the night service time profile is active on the system (specified time) the incoming call gets a continous ringing tone and then goes to voicemail. I am trying to configure the...

I reset the config and started from scratch. This gave me a good starting point, i followed the above instructions and 1 & 2 are now working perfectly. Thank you all for help.

brianinms, What extra config would i need to add to site A? Is it possible to do a dynamic to dynamic VPN with pix 501? if so what extra config do i need?

I have managed to configure a site to site vpn using to cisco pix 501 where Site A has static Public IP and Site b has dynamic IP i now want to add a third site C which will have a dynamic public IP. 1) do i simply enter the same config of Site B into Site C except to change correct local IP...

Is there anywhere i can download or purchase the ringing? mixing the files sounds like a good option.

I think i have messed up the config on the system. I am going to erase current config and start from scratch. I plan to do this next week wednesday (10 mar) I will write back to hopefully confirm my results

The Taker you are correct, there was a clash with another short code, and this was the problem. so i can now record the announcements. i am now trying to configure question 1 from your advise "create a group which and point the ddi at it. Put a virtual user in an overflow group and forward...

1043, ISDN lines

I have now updated the system to the latest firmware 4.1.9. The announcement tab is now visible. I tried blind transfer first for the destination, but this did not function When i tried normal transfer this worked fine, i get the ring tone. However, i tried setting up an announcement as per...

The Firmware on the SOE is 3.2.54, After, downloading the latest release of ip office manager, it displays that i can update the system firmware to 4.1.9. However, the upgrade manual suggests that the system should be updated to the latest firmware of the 3xxx range before upgrading to the...

TheTaker, thanks for your posts. i am having problems with Q2. When i set the blind transfer, and the caller selects the value related to the option i get the message " You have entered an invalid option". I cannot find any announcement tabs any on the group tabs? I am using embedded...

I have configured auto attendant on the SOE. The calls are routed to the correct hunt groups and the callers feedback works perfctly. However, there are few issues. 1) When a caller dials the Main Number, the caller is directed automatically to the auto attendant. I want the system to play the...

Thanks the music on hold is now working.

Hmm, I the specs of the system allow you to add a 30 sec audio file for music on hold, I just dont know how to add that to the system

Hi, i have recently installed my first IP office SOE. The system is working but there are few issues that i need to resolve. 1) when a caller is put on hold or parked, there is no music, it is just dead slient, how can i add a 30 sec audio to correct this problem? Thank you in advance Nazmul