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  • Users: qzat4
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  1. qzat4

    Avaya CMS: report real-time number of agent staffed (table cagent)

    In a real-time report I need to display the number of agents who have a certain split and who occupy certain telephone positions. For example: all agent who have skill X and occupy workstations with telephone extensions greater than YYYY. How can I do it? I was thinking of using the csplit...
  2. qzat4

    Avaya CMS: Agent Group Permissions

    they don't update agent groups with read permissions to the dictionary.
  3. qzat4

    Avaya CMS: Agent Group Permissions

    Hello, I don’t want to give anyone else access to agent group maintenance because then that would result in giving full access to the system. I would think there is a permission option to just update agent groups. Can you help me?
  4. qzat4

    Avaya CMS : Average Wait time before answer or abandon call

    I need an unique value for the average wait time. Thank you
  5. qzat4

    Avaya CMS : Average Wait time before answer or abandon call

    Thank you Stinney, but I need obtain average wait time no matter if they are answered or abandoned
  6. qzat4

    Avaya CMS : Average Wait time before answer or abandon call

    Hello, I would create a cms report (table: hvdn--> interval vdn ) and I need obtain the average waiting time of a call before it is answered or abandoned. How can obtain it? sum(RINGTIME)/sum(INCALLS) or sum(ANSTIME)/sum(INCALLS) or....? Help me Thank you
  7. qzat4

    RESET IP PHONE 4610

    Hello, I have configured some ip phones 4610 with manually options for PHY1 and PHY2 (from phone's display pressing MUTE 468#) Now I would reset the phones value remotely but the command reset ip-stations don't clear out the manually options. How to reset the phones value remotely? Help me
  8. qzat4

    Avaya CMS: ELOG data exceeds msg length

    Hello, in my CMS elog (/usr/elog/elog) I receive an error message: 01350 Sat Jul 13 14:30:03 2013 SRC_ERR_NUM=00508 PROCESS=chip PID=007600 msg_buf.c:00076 SEVERITY=ERROR ACD=01 DUPS=00001 GENERAL error internal to process: actual data exceeds the msg length= 391 : LOGIN=icaruso The direct...
  9. qzat4

    Avaya CMS Supervisor: ROW DATE

    I can't modify the format of columns to have one display the year and have one display the month. I have the O.S. in Italian Do I need to change something in the pc's settings? Thank you
  10. qzat4

    H.323 trunks

    In the CMS Supervisor I can't change the format of rowdate columns to have one display the year and have one display the month Do I need to change something in the pc's settings?
  11. qzat4

    Avaya CMS Supervisor: ROW DATE

    I would create a custom report and I Split rowdate into a row per month, a row per day and a row per year For example ROW_DATE - Month- Day- Year - Help me!!!
  12. qzat4

    Report

    lack of power
  13. qzat4

    Report

    I want calculate the time in a day the PBX is ON and the time the PBX is OFF
  14. qzat4

    Report

    I want to make a report that calculates the time every day of unavailability of the PBX
  15. qzat4

    Report

    I want to calculate each day as long as the system is running HELP ME
  16. qzat4

    CMS: Maximum number of agents that can be logged in at any time

    Hello, what's the database item in Informix (AVAYA CMS) to calculate: the Maximum number of agents that can be logged in at any time ? Thank you
  17. qzat4

    Help me with CMS!!!

    I have the query: SELECT STARTTIME, STARTTIME + INTRVL, MAX(I_STAFFTIME), ROW_DATE, 1800 - MAX(I_STAFFTIME) FROM hagent WHERE ACD=$acd AND ROW_DATE = [Data:] AND STARTTIME = [Orario:] AND (SPLIT=2 OR SPLIT=7 OR SPLIT=8 OR SPLIT=9 OR SPLIT=12 OR SPLIT=13 OR SPLIT=16 OR SPLIT=17 OR SPLIT=18 OR...
  18. qzat4

    Staff Agent Automatically

    Staff an agent = log him in automaticaly
  19. qzat4

    Staff Agent Automatically

    Hello, I need to staff an agent automatically when a specific condition occurs. How can I do ? Help me I have Avaya CM 6.0
  20. qzat4

    Disconnect from server CMS

    I changed AckTimeout and ClockTimeOut but I still have the problem [shadessad]

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