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Post Call Survey
Joesena's suggestion is what helped here. I made the code changes to the vector and it effected the disconnect after the survey was complete.- Phoneblue
- Post #11
- Forum: Avaya: CM/Aura (Definity)
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Post Call Survey
Thank you to everyone for your help. I now have this survey working and it disconnects upon completion.- Phoneblue
- Post #9
- Forum: Avaya: CM/Aura (Definity)
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Post Call Survey
I am not sure I understand what you are saying here in your example.- Phoneblue
- Post #7
- Forum: Avaya: CM/Aura (Definity)
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Post Call Survey
That is possible but when I dial the 800 number directly the call disconnects at the end of the survey. We have the circuits setup for T&R. I guess I will have to investigate this a little bit further. Thanks for your help. I will let you know how this turns out tomorrow.- Phoneblue
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Post Call Survey
Yes. we forward to an 800 number that goes to an external IVR.- Phoneblue
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Post Call Survey
thread690-1313364 I followed the steps outlined here to route calls to an external post call survey. The problem we are having is that the survey is looping back and starting over after the client completes the survey. What it looks like is that the PBX is not releasing the call after sending...- Phoneblue
- Thread
- Replies: 10
- Forum: Avaya: CM/Aura (Definity)
