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CMS Report Field
We do have the split skill profile set up, but if I count the acd calls for period 1 - 0 to 10 seconds, it counts all calls answered within this period - not just 10 second or below calls.- kerrybo
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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CMS Report Field
Need to find a way to report any acd calls answered where talk time was less than 10secs. Is there a short calls calculation or database item I can use for a daily split report?- kerrybo
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
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CMS Report Field
I am creating a custom report for a client. I am having problems finding calculations that will work for a VDN daily interval that will calculate longest time to abandon and longest time to answer- ie. the MAX time a call waited until it abandoned and the max delay until answered. Any...- kerrybo
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
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S8700 Modem issue
We just upgraded our Definity G3R to a S8700 over the weekend. Now all of our modems (configured as modems)will not dial out to external systems - ie other Avaya PBXs, etc. The modem line disconnects carrier. We have tried changing the stations to faxes, 2500 etc. and this still does not work...- kerrybo
- Thread
- Replies: 1
- Forum: Avaya: IP Office
