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  1. enaconda

    Real Time CMS Report Data from Switch or Database?

    I wonder How CMS real time report get Data. Does it query through switches? Does it report from Database? Thanks, En[deejay]
  2. enaconda

    Calls in Queue & Available Agent to take calls

    Thanks I got Real Time Report. But I am looking for query to get all Detail in SQL result.... Thanks, En[idea]
  3. enaconda

    Calls in Queue & Available Agent to take calls

    I am using CMS but I am finding all historical data for Agent and Split. How can I find current information about call waiting in queue and Agent available/ Logged? Thanks En[hammer]
  4. enaconda

    Calls in Queue & Available Agent to take calls

    How can I find how many calls in queue already there? and How many agents are available by Split/Skill? Thanks, En

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