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Hey all, I am trying to figure out how to add a 5 second automatic not ready timer after Inbound ACD calls into an IPCC 7.0 environment. We are using the Cisco CTI Agent Toolkit Desktop. Currently I have agents setup to automatically go into wrap-up, but they forget to go ready again and its...

I got the same thing....I love Siemens!

Going on to the 9th day without a response from Siemens on my request for technical assistance, I have done one to several call backs everyday since I opened it. This is painful, I can't believe I am saying this, but I miss Avaya tech assistance; the first word out of their mouth was usually a...

Second that, much different world.... I am trying to drill down on how the Acceptance and Distribution feature works in Hi Path Pro Center, we are having issues with a call type not being distributed favorably among 2 sites. We term 100% of volume to one site to avoid being hit with higher per...

Hey all, I am an Avaya guy coming into a Siemens ACD setup and am looking for some online reference materials I can use to figure out what is going on with these systems. Any suggestions? Thanks, Fred

Thanks for the help, Fred

Hey all, I am trying to ftp some wav files onto our val board and seems like the ftp session starts, but then our val board immediately terminates it. Here are the steps I am taking: 1. Created folder called Announcements on C: directory 2. Login to switch and enable filesystem on val board...

Hey all, This is kind of in line with this discussion, we have the older Avaya setup where you have one domain controler, (G3R v9). We have a Witness call monitoring system connected to the switch (rather old not sure of witness version), and have a special skill created specifically for...

Is anyone recording calls with a Witness eQuality system by VDN on Translation Routed calls? I just activated a new segment of calls that are post routed from Cisco ICM/ISN to our ACDs (G3R v11). Witness is set to record calls based on VDN, but when the calls come into the Avaya ACD they are...

kythri, SF0751's option would be my route for 40 numbers, but if you can't get it to work here is another option. I am doing something similar to this, but on a different scale, I use it to support speed dials to over a thousand locations worldwide. I am not sure how well this will tie into...

...the IVR for additional processing and how to connect the call back to the agent login ID for reporting purposes. I had thought about an additional *8 transfer back up to the IVR, but the associates do not release the calls (at least they are not supposed to) to allow me to take back...

Thanks I will post it over there as well!

...the IVR for additional processing and how to connect the call back to the agent login ID for reporting purposes. I had thought about an additional *8 transfer back up to the IVR, but the associates do not release the calls (at least they are not supposed to) to allow me to take back...

I am trying to figure out how to configure CMS to count our assist (help desk) calls at the agent level (In other words I want to see how many times each agent called assist). I see a report in CMS that has a column for 'Assists', but it reflects 0's all the time. Here is the report...

without removing the zero out option altogether: meaning from other extentions, auto-attend, etc.....

I am trying to stop callers from zeroing out of a couple of VM boxes I have setup in Audix without removing the zero out option altogether. I tried enhanced_no_cover_0 on the change system-parameters features admin, it was an option under the choices menu, but it would not save. It gave me this...

Great, thanks!

Depending on how many button locations you have left you can add their extensions as briged appearances. Run the "ch station" command. Button assignments are on pages 3 and 4 on a 6416D. You want to add "brdg-appr" or "abrdg-appr" depending on the type of phone it is digital vs. analog and the...

Hey everyone, What does a 't' on the list config all admin page represent when on a port on a Digital Line Circuit pack. TN2181 if it matters... Thnaks

My favorite title is kind of full of itself, Call Routing Applications Professional, its kind of long so I abbreviate: C.R.A.P! or Systems Analyst IV