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Ok I have the VPN all setup and it works decently but one thing I really want I can't figure out. When "Use default gateway on remote connection" is checked in the client then remote users can connect to the vpn, access computers in the right subnet and access the internet When it's not...

At the time of writing this I hadn't because I had no idea what to look for. It's apparently called Multi-Level Select so now I have that sample which is perfect. One thing I can't find though, is it possible to pass a very large array to the html page/javascript via a server side application...

OK I don't even know what to search for with this. I could probably do it with about 900 nested ifs but I'm betting there is a much more efficient way of doing it. index varCode[index] varDescription[index] 0 10 cat_old_survived 1 20 cat_old_died 2...

Does anyone know of any good web based call flow documentation software? Personally I love Visio but I'm willing to bet someone has made something specifically for call centers. A truly great setup would, after all the documentation work is completed, allow me to view all routes in/dependencies...

Sorry about your situation. With Uniphi once the voice path is established then it is established both way. While there could be system errors that could cause 1 way audio, this is rare and your local telecom guy would have known about it. My guess is your mute was on :(

Hit up the Aspect Support site http://support.aspect.com Request a login. In my experience they will usually grant you one and you will only have access to docs (no site specific stuff) Then Click on Product Document Library Select Aspect Callcenter ACD in the first drop down. Then All document...

Not right at this moment but I have in the past many times. Love it. have a question about it?

Things in common Error Text: Invalid Call Processing state processing Label/Parm2: Cardport 7 Label/Parm3: State 5 Label/Parm4: Event 40 Msg: 9 Cause: INSTR Origin: uss_2ptalk Line: 144 The Message guide states: Invalid Call Processing state processing Label 1: Number Description: The...

As part of the Contact Server suite you have activex or apis for connecting to the realtime system. Using this and the realtime table and fields guide you should be able to put something together pretty easy. They even include sample code.

It is available on http://support.aspect.com under documentation for the callcenter. Should be a zip called ALMG. It isn't that good at all though :(

Ya I agree (and can't find my old code) the activex control is the best way to go. If you are going to have a lot of users then for licensing reasons (even with the Realtime Toolkit) I recommend creating a client/server setup. Like this: Realtime Server Your Server app (with activex control)...

The Realtime tool kit use to come on Floppy disk and I think they where handed out like candy. I know I had 9 million of them. The tool kit is just a beast. I have some code that I wrote to query the realtime database via select statements but didn't do much beyond that with it. I'll try to dig...

Are you using the oldschool Realtime Toolkit or are you using the Realtime activex control?

No such luck. Best you can do is install some of the server stuff and setup a dev system.

Skip, Thanks for all your help. I think this is on the right track but can't seem to get it to work. Got 2 questions but only need an answer for 1 of them. I've never worked with variables and databases before (like I said I'm a phone guy) so I'm having a bit of difficulty figuring out how to...

Yes and that's one reason I posted in multiple forums. I can use either oracle, sql server or access. The data is on an oracle server but I can import to either sql server or access. I only have read access to the oracle system so I'm a touch limited there.

Ah got it. Ok so this takes care of the time conversion portion. Any ideas on how to get it to group only the portion of the duration that happens in a time period into that time period?

I think I'm confused. how do I run this in an Access query or if not access then oracle query

oh good point. time is hh:mm:ss military time. so 65200 = 6:52:00 AM.

Ok I don't know what I'm doing ;) I'm a telecom guy that knows a little bit of SQL, enough to troubleshoot my systems and talk with DBA folk about stuff I need. But I need a query that I can't figure out. Wondering if anyone can help me out. Here is the table TableName: call_detail ORIG_GROUP...