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  1. atverre

    Error incoming calls from external

    We have noticed a problem concerning incoming calls from external. Lync 2010 users cannot recieve calls from external (busy tone)but they can make outgoing calls. What's weird is that this only applies to numbers that are recently ported into Lync 2010. Unassigned numbers (which have been ported...
  2. atverre

    Medium changer - disappeared from the system

    After changing drives from LTO2 to LTO4 we've had some problems with backup to tape Seems like every time we start a backup to tape the medium changer disappears from device manager and backup to tape fails. We reboot the server, Medium changer comes back up and fails again when starting backup...
  3. atverre

    Copy older tapes

    The concern is tapes being 3 yrs old. According to SOX-rules established at my company
  4. atverre

    Copy older tapes

    I have been assigned a task where I am to copy all tapes older than 3 years onto new tapes. Could anyone please tell me if this is possible and how to do it? We are using Netabckup 6.5 and these tapes are in an offsite vault.
  5. atverre

    Change of volume pool from full month to full year error

    Thanks, bpexpdate did the job
  6. atverre

    Change of volume pool from full month to full year error

    I have 6 tapes which now are in the full month volume pool. I want to change these into full year volume pool and of course I get an error " Change pool of xxx failed". How do I get these into the full year volume pool? Do I have to deassign them or what?
  7. atverre

    Tape not physically in robot but NB think it is

    I think the ghost tape problem is solved. Took out all tapes from robot. Did an re-inventory and the ghost tape still showed up, but after I put all tapes back into robot the ghost tape disappeared. Still have a probelem with the drive but tec is coming to replace it.- So I'll cross my fingers
  8. atverre

    Tape not physically in robot but NB think it is

    Hmm looks like the first drive has an error. It seems as far as I can see that the mechanism inside the drive is lifted. As is it supposed to be if there was a tape inside. The mechanism in the other drive is lower. Could this be the problem?
  9. atverre

    Tape not physically in robot but NB think it is

    nothing happens, just an error in eject.
  10. atverre

    Tape not physically in robot but NB think it is

    I have rebooted the library several times, but I'll check the robot what options there are at the control panel for a complete re-inventory of the library. The robot is a DEll PVT136
  11. atverre

    Tape not physically in robot but NB think it is

    I have a strange problem with one of my drives or slots NB thinks there is a tape in the slot but there is not. When I delete the tape from NB and run an inventory update it puts the tape back into the slot even if the tape is not in the robot. This is a ghost tape.
  12. atverre

    Analogue fax locked out

    I have tried to disable and enable it, but this didn't give any result. So what I did was to give the fax a new DN and change it back again. And the fax went into status idle
  13. atverre

    Analogue fax locked out

    I have a fax which is in state busy When I try to a trace in ld 80 it says: LOCKOUT TN 004 0 05 12. Is this correct? Becuase I've had complaints about this fax not working
  14. atverre

    New display number to route

    Our vendor have programmed on their side a new display number xxxxx. How do I make a route so that they who dial 2 to get an outside line will pass through a specific loop which show this number
  15. atverre

    M3904 ACD Calls go to speaker

    I've recently bought some M3904's to use in the callcenter. We are using Symposium as our system. What I noticed was quite surprising. When a call is presented to the customer centre, the call goes straight to the speaker and not the headset. So they have to manually press the headset button to...
  16. atverre

    System terminal

    What port would be the best?
  17. atverre

    System terminal

    How can it be. When I'm trying to connect through system terminal (Overlay passthrough)I get error message: "Acessing remote system Session failed". But when I'm using OTM Staion Administration all works fine
  18. atverre

    Access voicemail -adm from home

    Usually when use voicemail-adm I dial an internal number from the office. Is there a way to call into this number from home?
  19. atverre

    Error SCH1870 Numbers in system exceeds TN defined in tape dir

    Yepp you're absolutely right. ANALOGUE TELEPHONES 96 LEFT 24 USED 72 CLASS TELEPHONES 0 LEFT 0 USED 0 DIGITAL TELEPHONES 592 LEFT 0 USED 592 DECT USERS 0 LEFT 0 USED 0 IP USERS 4 LEFT 4...

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