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I agree and have plenty of stories of my own, and will move to Asterisk just as soon as we can. For now, however, this is the current system, and I am trying to patch it with a newer software client. But as you can see, for some selfish reason, even though we paid for, upgraded our system...

Would somebody who possesses version 5.00.41.110 please post the software or email it to me?

We are self-maintained and don't have a contract vendor.

I went to www.nortel.com/support and after logging in (as customer), under Home > Technical Support > Voice, Multimedia & Unified Communications > CallPilot at the Software section it says: "There are either no software downloads available or you are not entitled to view them. Please make...

Would you please attach this version?

I don't have the latest version, which is my very problem. The version I have is a few years old. I would love to try the latest version if I could get hold of it.

I am looking for a version that will work with Windows 7. I looked on the Nortel customer site and found nothing under downloads. Please point me to the right source, attach it, or email it to me.

GHTROUT, Thanks for your replies. I could not figure out what the TNs would be of the sets with older firmware. I fixed it by going to LD 32 and canceling the download .fdlc then restarting it .fdls In the evening the downloads started as they should.

I believe I have according to fsum among others 2 M3904 sets on 083, and they should upgrade to 090.

...BUSY OVL021 IDLE SDL100 BUSY OVL021 BKGD SDL100 BUSY Here is the result of fsum, which is the same every morning: ld 32 NPR000 .fsum **M3902 SUMMARY 084 - ON DISK 084 (020 ) - 000219 SETS FOUND 084 (024 ) - 000002 SETS FOUND 084 (067 ) - 000001 SETS FOUND 084 (018 )...

Yes, both Internal and External greetings are recorded, and I can hear them through CP Manager.

We are running CallPilot 5.0. When we reach a shared voice mailbox, the system will play the 2 Personal Verifications, then if you press the corresponding number, it will give you a beep and start recording. I am expecting the greeting to be played before the beep. What do you think may be...

Fixed!!! I created an Application called "file1". Added a single voice item "1" and recorded the word "zero" into it. Dialed the script - no change. Then I changed the script variables > voice segments c_zero_gv to point to file1:1 and it started to work perfectly. All other numbers are...

Milesprower, I will try creating a new application "file1" and record the numbers 0 through 9, then re-point them in script variables > voice segment, then test it. But what does not and would not make sense to me (even if this started to work) is why numbers 1 through 9 work as it is (if...

Thank you sandyml, djwht, and Milesprower for your replies. I verified everything, re-recorded, and still have the same symptom. It is "SCCS_Prompts" in script variables > voice segment, I removed and re-added the <filename>:<seg#> of c_zero_gv as SCCS_Prompts:104, in Application Builder I...

djwht, dowlingp, BellWest, and Milesprower, thank you for your replies! I just verified under script variables > voice segments, that c_one_gv = SCCS_Prompts:1 and c_zero_gv = SCCS_Prompts:104. In my mind, if the system calls the c_zero_gv, and it is pointing to the correct, existing, and...

Milesprower, thank you! I am registered to take the admin course soon and it hopefully will reveal to me some more of what is happening... I wonder: The script announces the DN correctly except for the zero, the numbers are not off by one. So the system must know where the numbers are...

Yes, we are playing queue position and estimated waiting time back to the caller. But we would also like to have another script (above) to play back the calling DN. How could we have both?

Thanks for all your replies... Yes, I found it. Zero tests fine. The voice ID for 0 is 104. The numbers = voice IDs are as follows: 1=1 2=2 3=3... 20=20 30=21 40=22... 100=28 1000=29 million=30 billion=31 21=32... 29=40 31=41... 39=49 49=50... 99=103... 0=104 Negative=105 Quadrillion=106...

In Application Builder there is an application called "prompts". In that application there is only Begin and End with nothing else in between. I don't see any of the numbers in announcements. They must be stored elsewhere... maybe on the CCMS server?