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Here is a list trace of my station trying to dial FAC 101 time data 16:24:08 G711MU ss:off ps:20 rn:100/100 172.19.26.104:29084 192.168.138.18:5 5580 16:24:08 xoip: fax:PT modem:PT tty:US 192.168.138.18:55580 uid:0x61a3 16:24:14 dial 1012 16:24:14 denial event...

...FEATURE ACCESS CODE (FAC) Abbreviated Dialing List1 Access Code: #0 Abbreviated Dialing List2 Access Code: *8 Abbreviated Dialing List3 Access Code: *9 Abbreviated Dial - Prgm Group List Access Code: 101 Dial 101<get DT>2<get waive off> Thanks for your help, Chaznw

We have 101 set as our FAC for abbreviated dial program. Have tried programming from a set with console permissions. 101>1>01 get waive off. 101>01>01 waive off Tried many combinations but none work. Any help would be appreciated. We have several hundred agents that would like to supply...

Thanks Tom: I found the problem. There was a VMS coverage button programmed on ext 20. It was preventing 20 from covering to VM. Thanks for the help.

Set CASO to 20, which is the operators console (not being used). Set Dial 0 on AA1 to extension 20. It still RNA's when you zero out of an extensions VM box. Right now CG 770 is routing calls to AA1. 770 covers pool 70 which has the lines. Everyting seems to work OK except for the RNA...

Thanks gentlemen. You guys are teriffic.

Will the General Mail box change from 9991 to the Operators extension?

Callers zero out of VM and route to CAS which rings on and never goes to the general mailbox. Merlin Legend R3, Merlin Mail R1.

Thanks for the help. Your suggestion of dedicating a line or two to a pool seems like a good one. I'll give it a try.

...thing they appear to have been programmed like a KTS because they don't have an dial out pool. They don't dial 9 to get out. Any help would be appreciated. One more thing. The manual seems to contradict itself by advising you to dial #33 at one place and *33 at another place. Which is it?

Hi: Thanks for the help. I was able to set up a remote access DID then dial in, enter the barrier code, dial *33-<ext #>-9-1-XXX-XXXX# and it worked.

Thanks, I guess WNSPM is leading me astray. It seems to let me program an auth code and when I do a station print out it shows the auth code. Weird.

Legend 3.1 v2.0 I don't have any real extensions I can use at this time. Lines are set for reliable disconnect.

...transfer, and set up auth code for adj ext 582. When I try to get someone in the office to forward 582 I ask them to use this string: #80-582#*33-9-1-949-244-9558# They get a wave off right after the first 9. I have had them try a # instead of * in front of 33 (Avaya suggestion)with same...

I am trying to label some extensions in Merlin Magix using a 4424LD+ operator console. The book is pretty clear until you get to the point where it says to hit the "drop" button. There isn't a drop button on this phone and if I try to key in the letters, the phone just beeps at me. Any help...

Also, the calls go to AA first then if someone zero's out they go to the operator at extn. 700.

We have a fractional T1 provisioned with 12 lines.

I went in and tried to set the PrincipalUser but it wouldn't take it. The DLC is extn 700 and it didn't seem to like that. Could the problem be the fact that we have a T1?

Thanks folks, I will give these a try in the morning.

We have a Merlin Magix that we would like to forward the DLC operator to different extensions while the main receptionist is out. Forwarding seems to activate OK and the display says calls are being forwarded to the proper extension but the extension never rings. Ringing continues at the DLC...