Hi Mark,
Yes, people are dialing from the Nortel to the HiPath. If it is internal users dialing from Nortel, they currently would have to dial a speed dial number for 9+ 223-1700 to connect to someone on the HiPath for example. The call center users currently have Nortel and HiPath phone sets...
Hi,
We recently had a new T-1 installed for our long distance service to be changed from our local carrier to our new carrier. In troubleshooting minor traffic (related to the T-1 and unrelated to the T-1 changeover) this past Friday, our new long distance carrier had a certified Nortel tech...
Hi,
I have a 61C that in the past has had 2 active 2250s with auto-attendant. One of the consoles was physically removed from it's location but the programming, cabling, wiring are all still in place. I need to temporarily (for 3 hrs) reinstall the console that was originally removed and in...
I have a 61C v.24 r.25. We are in the process of installing a second switch (HiPath 3700) for a new call center (upgrading our current switch is not feasible financially right now for everything needed). My situation is this: The call center answers incoming calls for 18 different clients. The...
I've created a new TN using it as the prime MARP for all the extensions with the roll over issues. The TN is:
TN 8 0 4 0
DATE
PAGE
DES
DES 121P2
TN 008 0 04 00
TYPE 2616
CDEN 8D
CUST 0
AOM 1
FDN 4700
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS...
Hi,
I have a department with 17 users that each has from 3-8 client MCRs programmed per phone unit. Almost all have the following CLS:
CLS UNR FBA WTA LPR PUA MTD FND HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD...
03.00.09-1 is the version we currently have. Thank you very much for the information - it's a good starting point for me.
a.k.a. babysitter of a Sl1/61C r.24 v.25
Hi,
I have an Octel 250 and the following error is showing up in the status log:
14 JUN 04 07:10:36AM
*** Integraton Error
>>>INVESTIGATE SYSTEM ENVIRONMENT
00000 24C01300 F9000000 2500186E 24A40100
00010 01001717 17171717 1717EC07 0000608D
00020 01001700
I am trying to decipher the...
Hi,
Hope someone can assist with this: I currently have an Octel 250 that I normally use a Telnet session using my pc modem to remotely connect to the voicemail server - through the maintenance terminal that serves for both Octel and for our pbx switch. I recently had to change workstations and...
I do not know how this happened but....
I currently use a Reflections telnet session to connect to a node on our VMS server that allows me to communicate with the switch (via a DEC server). I also can connect via modem but am having to do that remotely and having problems with it timing out. The...
Hi,
We have 20 COT trunks used for all our incoming/outgoing calls. I have a list of the actual phone numbers and their corresponding binding posts. I also have a separate list of the TNs with their terminial numbers on the RJ as well as their route/member numbers. I have checked to see if...
Hi,
O.k. this one really has me stumped for an answer - we have several users who call direct overseas to various countries without any issues of sound quality - a user just reported that when they call direct to Bangledesh, India, the sound quality is really poor to non-existant (neither...
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