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Good Day, I would like to know if it is possible to keep abandoned calls < 30 seconds from affecting a service level or will it always affect service levels regardless. If it is possible, could someone point me in the right direction? CM 6.2 CMS Ver 16 Thanks!

Good Morning, I would like know the following answer: If I make a change to a "Disconnect Supervision - Out" from "n" to "y" in a Trunk Group, is it service affecting? Thank-you for your time.

Hi Everyone, Wondering if it is possible to change the DTMF tones on a single station (Avaya CM 3) to RFC-2833 and if so, where can this be accomplished? We have a user from home, using IP Softphone, and when dialing into a conference bridge, always hears his entries going in twice. Support...

Sorry.. just to confirm, it is a new trunk group that I have to have these 24 stations make call out on and not the existing one that I have today.

Good Morning, I have a situation where I need to have a group of 24 phones in a call center make outbound calls over a specific trunk group, A trunk group that I am putting into service specifically for this project. This is strictly an outbound project, there will be no inbound traffic at...

Excellent!!!! Thanks very much for the quick response.

Good Morning, Can someone tell me if it is possible to remove large blocks of extensions at one time, be it stations, vdns, etc., and if so, how? Thanks.

Hi there, Was wondering if anyone can tell me if a whisper announcement is calculated into AHT? CMS states the following: "The average time callers spent on hold at the agent. This is any type of call". Database Item, Calculation, or Calculation Name HOLDTIME/HOLDCALLS, <AVG_HOLD_TIME> IS...

Good Evening, I am sure this is just a simple question however I cannot find the specific answer. I have a trunk group dedicated to Admin Staff that require a separate music source than the rest of our building. If I change the TN on the Trunk Group form that is dedicated to our Admin, will...

Thank-you very much. This is exactly what I needed.

Good Morning, Because we are getting raked over the coals with per minute charges for our existing conference bridges, I would like to utilize our Meet-Me Conferencing abilities. I did find in this forum the setup and how to do it, but it didn't look as if I could set up a Moderator code as...

azavayatelcoman, I want to thank you for your help. You said enough to remind me to check the incoming call treatment and sure enough, there is was. I removed, that fax is now working. Thanks!!!! This place rocks.

Ok.. so here is the info on the trace: 13:39:01 Calling party trunk-group 1 member 18 cid 0x2b48 13:39:01 Calling Number & Name NO-CPNumber NO-CPName 13:39:01 active trunk-group 1 member 18 cid 0x2b48 13:39:01 dial 33808 13:39:01 term trunk-group 1 cid 0x2b48 13:39:01...

The message is coming from the Telco. Dialplan is fine, UDP is fine, cross-connects are fine, stat on the station is fine. The number is the second last number in a range that all work fine from the Telco. And this one did work as well. We are not sure why it stopped working.

I have a fax machine with a DID attached to it that worked since it went in (5 weeks ago). Now all of a sudden, when calling the number, we get a "number is out of service" message. We can call locally within the building from this fax, and we can send faxes out. I removed the station from...

Good Morning, I have logged in as root, and the time is accurate. Avaya has also stated, which I can see my self that there is a 3 second time differnce between the PBX and CMS.

Well, Aspect says that they can see a 3 minute time difference between the Aspect Server and our ACD. I can see the time difference as well from the data that they sent to me. However, I cannot seem to find the 3 minute difference. I am not sure where it is coming from. Like I mentioned, I...

Thanks for the replies. There is a 3 second time difference between the PBX and CMS. Any other thoughts?

Hi, I am having an issue right now with our RTA (real time adherence) feeds reporting a 3 minute time difference from our ACD that it is pulling data from. I have checked the Unix time on the box and the ACD times through CMS Supervisor and all times are accurate. Aspect is stating that the...

Hello, I was wondering if someone could assist me with this. We have a MAPD Board in and cofigured. When we do a status bri-port on the first address everything is fine. But the other two state "Status Pending" under Layer 1 State. We also receive this error: "12:20:29.677 Trc 31001...