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I found from vendor that r7 and r8 are not supported for this feature. This was added in 8.1

I am on R8 and I do not see a check box Caller ID in From: box anywhere.

Hi all, I am having an issue where only 2 of my branches are not getting Caller ID from SIP Provider Nextiva. After talking to them we ran some tests and now I am getting the caller ID in the header request. But I cannot figure out why I cannot get the name to display on the phones... I have...

voicemail has never worked. and I can try to do that this PM

Just checked and vm pro is asking for the end user to "enter their mailbox number" and when he tries to put his extension, it just repeats the question.

I am working on that end user says it ask him to enter mailbox number. I am walking him through some steps.

Hi all, ports will not be an issue as the MPLS puts the site in our WAN (no firewall) since corporate has a ISA proxy. SCN is in a proper mesh config with no IPO having more than 4 connections. No duplicate extensions or names showing up in errors. I will reach out to our MPLS ISP and ask about...

Hello, I have a SCN with 10 IPO's all but 1 site show up in vmpro.. I have check routes, the site is setup for centralized voicemail. all sites running R8 and R7. IP 500 V2. remote site can ping vmpro server no issues there. All sites are on a MPLS network.

When your in Manager, go to System and under the Twinning tab, is the box next to Send Original Calling Party Information for Mobile Twinning checked..?" This was the issue. I am always just shy of knowing what is wrong... I always find what breaks it, but never what fixes it :)

nevermind I am an idiot.... Fixed it thanks!

yuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuupppppp. I am going to test later as I cannot reboot this second to apply the change.

PRI

So I am running 8.0 on a 800 v2. My extension is setup to twin with my cell, and if someone calls my extension locally, it works no problem. I get a call on my direct line, I get the following: 0.41866.0 8528 Q931 Trunk:13 CHAN=21: StateChange: END=B CMCSAccept->CMCSCompleted 967215064mS...

I am going to tell her she needs to dial faster :) I set the dial delay to 5 seconds and will see how that goes. I figured that had something to do with it but wanted to seeamriddle or tlpeter had to say. She is talking to a customer I will let you guys know how it goes. Thanks for the help...

Hello! I am having an issue where one of my end users is trying to call a number that is long distance. She will dial 9,1, followed by the rest of the number but the IP Office seems to cut her off trying to dial the first 6 digits dialed instead of waiting for the rest. I have tried creating...

I feared this was the answer, thank you for confirm this for me I will get with my provider and get these phones returned. Thank you so much.

Yes, using the shortcode, only people who have access to Manager would be able to see where those shorcodes go to (phone number) so for instance if you set *28 for User A, you would set it up with the Dial and you would use 9 (if you kept the default for accessing outside line) followed by the...

Currently we order our phones through an official AVAYA business partner, they sent me two 5610SW IP and when I hook them on the network I never get a star to program on DHCP. They seem to stay in DHCP for only 3 seconds before going to a call center not found. What would the easiest way to get...

have another star for me as I have been researching this issue for our situation. Pity that I find this after we have gone with Adobe Connect for video conferencing

Turned it off to see if that would help and to no success, however when we added their IP to their extension (they are static) it is now off and on, some times calls go through sometimes they dont. What is new that has made us hopeful that the end is near, everytime that he gets booted from the...