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How do i set-up caller id for a specific group of acd phones?

I have been asked to set-up a different caller id for a specific group of Symposium phones. How can I do this?

What load do I use to print/change MCDN's? Thanks for your help!!!

Hi all, Trying to check a DSC in Nortel 81C. What load can I do that in? Thanks for your help!!!

Hi Everyone, I am trying to make changes in our Nortel 81C and came across several dn's listed as MCDN. Can any one tell me where to print these and how to makes changes on them to route them to a different destination? Thanks so much you are always very helpful!!!

Thanks for the responses to my question. I am also looking for users that I could find out how their installation went. Any of the features that Meridian Mail had that Modular Messaging doesn't have? What configuration changes did you make to the Nortel? Thanks for your info!

Hi Everyone, I am looking for information from anyone that has had any experience (good or bad) with using the Avaya Modular messaging system with the Nortel 81C PBX's. Any input is appreciated. Thanks in advance!

Hi Everyone, I am trying to change an Agent ACD phone to SPV in CLS, however, I am getting an error: SCH5041. The phone does not have an SPID (NONE) and none of the Supervisor phones have agent sets assigned. Is there a limit to the number of Supervisor phones configured in the PBX? Does...

Thanks, Phonedude10! Appreciate everyone's help!

Thanks, I will make the change tomorrow while they are out of the office!!

Thanks acewarlock! I appreciate the info!!

Hi All, I have a DN that is set-up as SCR on multiple phones (2-3904's, 1-2616, 2-500's Analog sets). User can pick up this DN from 3904 or 2616 and interrupt the ongoing converation. Is there anyway to prevent the interruption? Thanks, I appreciate your help in fixing this issue.

Thanks lretrievers! That's the information I was looking for. I appreciate your help! I will research the XMU product further.

Hi Everyone! I need some help with Symposium. I hope someone out there can help. I currently have Symposium 4.2 and will upgrade to 5.0 soon, however, all our announcements and menu prompts for Symposium calls are in Meridian Mail. Since that (MerMail)is going away, we are trying to find any...

Thanks to all of you for your suggestions! This is great. Are these drives just a standard drive or do they have to be "Nortel" drives? This system was installed a few years ago, so how do I find out what the specs are for the drive? Unable to find any documentation from the install. Once...

We have a Meridian Mail system and want to know if we can "mirror" the drive as a "backup". I currently run full backups nightly, however, if we were to lose the drive, we would like to have a spare drive mirrored to just switch out and load the backup tape. Does anyone know if this is...

Hi Everyone, We are having problems with a particular caller that is harassing one of our employees. Is there any way to block calls from a specific phone number in the Nortel 81C? We spoke to our local carrier, and have to file police reports, etc. Any information you call can provide is...

When it rains, it pours! Just looking for any information you can share on this issue. I have two loops (local) that were getting slips and bi-polar violations, worked with local carrier to "test" loops, no problem found on their end. During the trouble shooting, one loop (all 23 B-Channels)...

Thanks, John! I will give the pc a try!

Great! Do you know if these patches will "fix" the issue with loading new service packs for Windows XP on the desktop. Every time we try to load service packs on desktops for Symposium Users, we encounter problems with Symposium. Thanks!!!