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thanks David we have already done that part of it. We are working with a company in India. This is why we are going the SIP route

Looking for a little help. We need to setup a internal SIP trunk using our SBC to India. We will have call center agents in India taking calls as if they were sitting in the States. The agents will be assigned to the same skills and queues as the agents in the states. We have done things like...

Sorry Joe, time data 11:56:08 Calling Number & Name 11:56:08 Proceed trunk-group 299 member 205 cid 0x282f 11:56:08 SIP>ACK sip:01161396694916@emblem.emblemhealth.com SIP/2.0 11:56:08 Call-ID: 03cd36b58ede71e633586365ce00 11:56:08 denial event 1166: Unassigned...

time data 11:56:04 TRACE STARTED 12/28/2017 CM Release String cold-03.0.141.0-22506 11:56:05 G711MU ss:off ps:20 rgn:1 [192.168.163.248]:2802 rgn:1 [192.168.162.233]:2526 11:56:08 short inter-digit delay due to overlapping entries cid 0x282f...

I have set up international dialing on my CM but when i dial the test number 01161396694916, the call fails what am i missing. thanks in advance for the help. ARS DIGIT ANALYSIS REPORT ARS DIGIT ANALYSIS REPORT Location: all...

would it be possiable to post a sample script with the code for this?? Thanks

Im useing contact center 6 and was wondering if it was possiable to diala number a change a boolena variable from true to false??

running contact center 6.0 toay Monday July 22 the RTD just started to blink off and on any help would be appriciated thanks

I have the prodecedure to reset the 1120 and 1140 to factory defaults. My issue is where is this done from? Do you have to log into the telephone as its booting up or is the telephone fully booted up and ready to take calls when you isse the command? Thanks for the help.

I can dail the number from any telephone in my company. Except from the Fax server

...PRI AUTO NO DNIS NO DCDR NO ICOG IAO SRCH RRB TRMB YES STEP ACOD 7926 TCPP NO TARG 01 CLEN 1 BILN NO OABS INST IDC NO DCNO 0 * NDNO 0 DEXT NO ANTK SIGO STD ICIS YES TIMR ICF 512 OGF 512 EOD 13952 NRD 10112 DDL 70 ODT 4096 RGV...

I hoping I can get a answer to this question. I have agents that are assigned to SS TEST1 as priority 1, and another ss say TEST2 as a priority 2. MY understanding is the agent should always get the priority 1 call first. So what should happen is if a call comes in for SS TEST1 and the agent...

I have call pilot release 4.0. The problem that i'm haveing is with remote Text Notification. The user will recieve a VM but the remote text does not appear in the users outlook for at least one hour after the message has been received on the telephones. Any ideas.

Is there a cls or prompt that has to be turned on to record a DN call? I have a cs1000 running rls 5. I have a recording system called virtual observer which I can record acd callls with no trouble at all. In this case I need to record both acd and DN. Any help will be greatly appreciated...

Is there a cls or prompt that has to be turned on to record a DN call? I have a cs1000 running rls 5. I have a recording system called virtual observer which I can record acd callls with no trouble at all. In this case I need to record both acd and DN. Any help will be greatly appreciated...

I have a ploycom voice station set up on the red blue/ blue red wire analog defalut DN 234. The telephone works fine.But the customer tells me they used to dial 9 from the set to obtain outside dial tone. Where can I check this?

Yes I did get this working

This problem just started today, when the agents try to get into the ADD the only thing that they see is Logging in to Contact Center Manager Administration server 'SYMWEB' please wait When I try this directly from the server it works. Any suggesting? I'm running CC6.0

TecoGuy did you ever get this to work?

Did I miss something in the programming when I use the Mobility softkey I see Mobile Connect Off, and You are not a valid Mobile Phone user. Any help would be appreciated thanks