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IP Office Essential Edition R11.0.4.0.0(74), 3730 cordless, Provisioned install. The site has 12 licenses for the phones, and only had 11 phones subscribed, so a new phone was added and subscribed. The phone worked normally for a few months and then today started showing a "No License Available"...

Bumping this to see if anyone knows what security measures would prevent remote access to a customer site on Palo Alto remote access software, or what ports need to be open on the switch for R9 and above

The VPN software is Palo Alto Prisma, thanks - should have included that in the post.

We have a customer who recently switched VPN access software, and since then we've lost remote access to all R9.0 and up systems. Instead, we get the dreaded "Failed to Communicate" error. Is this a security issue related to R9.0 and above? Ports, settings, etc? If so, is there a resolution? As...

Turn off Echo Canceller on each phone, then try the speakerphone again: • Press “Home” (the button below the big round OK button, it’s got a small A on it and is the middle of the row of three buttons) • Press the up-arrow key and select “Advanced Options” • Press the up-arrow key and select...

I have a site with all Compact v3 base stations (700511088) onsite, and the Master took a hit and is dead. Can I configure a v4 (700515210) to be the new Master and have it work with the other 700511088 models? I remember having a site with a similar issue and finding out that the newer version...

I realize the reply is late, but I deal with this all the time for one of my customers. What I've been able to do that works almost every time: 1) Use Edge and IE Mode: -Settings->Default Browser -Change "Allow sites to be reloaded in Internet Explorer mode (IE mode): from DEFAULT to ALLOW...

Thanks, TTT, I'll have the tech try that on his next visit!

No programming change, this is a pretty vanilla install with POTS lines and 9508 digital sets, and no routing changes through another carrier. The other sites are also the same vanilla programming, and the LEC is the same one at each location (Granite). The testing at the DMARC is the same as...

These locations are all Essential Edition, anywhere from R8.1 to R11.1, 9508 phones. In addition, it's at multiple customer locations around the country. Incoming calls ring in normally, but all outbound calls receive a fast busy. The outbound calls go out normally at the DMARC from a tech's...

I figured it out the solution, and it WAS a browser issue like the other thread mentioned. I was able to use Firefox to see the proper screen, and here's how I changed it to add TLS 1.0: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button...

IPO v10. We have a customer using 3730s and DECT 4, but the previous vendor set the system up in Provisioning mode, and from the Services tab we can't change it out of Provisioning mode - all you can see is a screen with "Primary". I researched the issue and found a thread here that says to...

We'll definitely try that, thanks. One thing I forgot to add is that when you call Line 1, System Status only shows the call coming in on that line, not on both 1 & 2. Doesn't mean it still can't be internal wiring, but it's something.

Press the button and hold it in until the light flashes to fast blinking blue for a while, then disappears, then turns yellow. Once it turns yellow, release the button and when the light turns red, press it again and release. The v2's sometimes took a few tries to default, but would then return...

IP Office R11.0.0.2(23) Essential Edition, 9508 phones, POTS lines... The customer has a problem where calls that come in have a dial tone on top of the call audio. The problem is intermittent at some phones and virtually 100% at a few of the phones, though that may be because those particular...

Thanks for the replies. I was just told by the IT department that the base stations are behaving normally and identifying themselves as voice devices, so they're ok. It's only the IPO control unit that's not identifying itself correctly. The IT group was looking for another solution other than...

would you mind explaining that further, derfloh? If the Meraki can have either Voice or Data VLANs on the same port and just needs a signal from the device to assign it to either VLAN, what would be the access port in the Voice VLAN as you mention above?

Thanks for the reply, nnaarrnn. However, the desk phones are digital sets (1416s) while the 3730s are DECT sets. The only thing I could find researching on LLDP w/IP Office would be the IP sets, which doesn't apply here. Would your 2nd step (Voice VLAN DHCP server steps) work to at least ID the...

IP Office R11.1.2.1(3) Essential Edition, 1416 Phones, and DECT 4 w/3730 Cordless sets. Customer recently switched from Aerohive to Cisco Meraki network switches, and they did away with a separate Voice VLAN when switching to the Meraki. Previously we had the IPO and Base Stations set up with...

I have a site with a Partner ACS R7 w/two 308ECs and a PC Large Voicemail card. The site was recently told by their line provider that their copper lines were being "sunsetted", and the site was converted to fiber (I believe via a Verizon ONT). Since the site was converted, their Partner ACS...