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  1. GDCMike

    SCCM 1810 Task sequence / HTTP connection issue

    Hello! I'm very much an SCCM noob, and I'm trying to diagnose a problem - the main symptom being that the Config manager client step of the TS fails to install, with the following errors in the log file: Locations: Multicast = 0, HTTP = 1, SMB = 0. Package Flags: 0x00800000 Multicast is not...
  2. GDCMike

    Connecting an IP Office 500 to a Cisco 1800 series

    Thanks Amriddle. Am I to asumme that I'll need a crossover cable / crossover adapter to link them directly? Thanks, Mike.
  3. GDCMike

    Connecting an IP Office 500 to a Cisco 1800 series

    Hi All, I'm in a branch office with an Avaya IP office 500, which routes its calls over IP, via a Cisco 1800 series Integrated Services Router. Presently, there is a Netgear FS524S inbetween these two devices, but it's fans are failing, and I'm wondering if it is actually required. The set up...
  4. GDCMike

    coral ipx office

    Ref: Volume. We have a similar issue with volume, when agents use headsets. The 4.44 firmware upgrade helped, but still some users report low volumes. This seems to be as much related to the headsets as the phones - it took us a long while to find headsets that were usable with our 207s and...
  5. GDCMike

    Forced completion of Activity Codes

    Hello, Is there any way to force certain agents in a call centre to use activity codes when on a call, or when that call finishes - we have started using them, but getting some agents to actually lift a finger is proving more difficult than we'd thought.... We use SMI versin 4.0 with SCCS 4.5...
  6. GDCMike

    Symposium SMI 4.0 and Crystal reports XI

    Hello, I have just been upgraded from Crystal reports 9 to XI, and since the upgrade, I am unable to run any of the embedded symposium reports from within SMI. I get the error message: "NICRPTOM.exe has generated errors and will be closed by windows. You will need to restart the program"...
  7. GDCMike

    Netcall QueueBuster

    Hi Ed, Thanks for your reply, all the bumph from CT-Solutions should keep tha management team busy for a while! Do you use Q4U in your business? Thanks, Mike
  8. GDCMike

    Netcall QueueBuster

    Hi everyone! Does anyone have any recent experience of using Netcall's Queuebuster in conjunction with Symposium? We have just received a mailshot from a company touting for business, and "the management" made appreciative noises! Does anyone know if it's worth looking at (I did some agent...
  9. GDCMike

    Nortel Symposium Agent Desktop Display

    Hi, We use Nortel Symposium 4.2 - so we must (somewhere) have the Web Server 4.5. We have been looking at some sort of Agent Desktop Display, and have looked at Symonview. However I am aware that Nortel ADD is on our cd (that we must have somewhere!) Doeas anyone use ADD, and if so could you...
  10. GDCMike

    Convert Seconds to hours/minutes BUT..

    Thanks for this - I must be being extremely thick - but the only thing I can see about hours format in the help file is this: h Hour in one or two digits, as needed (0 to 23). hh Hour in two digits (00 to 23). n Minute in one or two digits, as needed (0 to 59). nn Minute in two digits (00 to...
  11. GDCMike

    Convert Seconds to hours/minutes BUT..

    Hi, I have an access database that extracts data from a call centre server. This stores the times in seconds, and I want to display HH:MM:SS HOWEVER.. when I do this the way i know how (Seconds/86400 formatted as long time) it works IF the number of hours is less than 24:00:00. If it is...
  12. GDCMike

    Calculating Times on a report

    Thanks for the replys both of you, but... I'm Afraid I'm too stoopid to know where to use the 1st one, and I cant get the second one to work - if the "ME!" bits are in hte result is just "#Name" and without, although the number of hours is correct BUT, the number of days is always the number of...
  13. GDCMike

    Calculating Times on a report

    Hello, I have a database which registers when a ticket is opened and completed using the now() function. What I would like to do is to report how long each ticket takes to be resolved (in days hours:minutes) The fields I have are "Time" "Complete Time" I've tired using datediff - but I must...

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