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  1. hcmbmt

    Avaya ACCS services cannot boot up

    I had to restore the two servers, and the services are now able to boot up. Restore the database to get up to date configuration and data. However, after a few hours of operation, all agents lost connection to ACCS. A reboot temporarily resolves the issue, but the connection is lost again after...
  2. hcmbmt

    Avaya ACCS services cannot boot up

    These two servers have been joined to the domain. I suspect there may have been a policy change—what should I check? Which policies might be causing this issue?
  3. hcmbmt

    Avaya ACCS services cannot boot up

    Hi all, Please advise if you have same experience or where should I check for below issue: The ACCS for IP Office has two servers: Primary and Secondary. However, after reboot, the active server—whether it's the Secondary or the Primary—fails to start all services. Both servers hang at the same...
  4. hcmbmt

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    I fixed by upgrading to R12. Is it ok to share your work around solution?
  5. hcmbmt

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    I did many upgrades following the process outlined in the Avaya Manual. The steps are: upload the ISO to Web Manager, start the upgrade with the Primary server, then proceed with the Secondary and Expansion systems. Just make sure the hard disk is not full before starting. Hopefully, you've...
  6. hcmbmt

    SMGR and CM sync but change no update

    I fixed it by rebooting the Primary CM and interchanging to make the Primary Active. I also added a new CM account and updated into the SMGR inventory.
  7. hcmbmt

    SMGR and CM sync but change no update

    Is the synchronization issue related to the CM issue? The Secondary CM is now is Active and Primary is Standby. 1. In SMGR - Service - Inventory the setting as 2. Interchange the two CM show issue: 3. Summary status of two CH: sometimes standby shadowing off and duplication link is half.
  8. hcmbmt

    SMGR and CM sync but change no update

    Hi all, The system has been working for more than 3 years, but now the changes are not being updated. What should I check in this situation? Changes made on SMGR are not being sent to CM. Changes made on CM are not being reflected on SMGR On System Manager - Services - Inventory -...
  9. hcmbmt

    Cannot log in to Utility 6.3 when 10 years have passed

    Hi everyone, We have a Midsize 6.3 installed on the System Platform, with the installation date in October 2014. Before the expiration date, we renewed the Root CA for SMGR and SM. All the VMs are working as expected, except for Utility. IP phones still can load 46xxsettings and firmware from...
  10. hcmbmt

    How to check logs of User Change by PMS app

    I checked using Web Manager then should be up to date. I find the way to get the change log on IPO Server Edition by follow this: - Login to https:IPOIPAddress:7071 - Go to Logs -> Download -> Create Archive -> wait for the system creates the log - Download the ipoffice_logs..gz file Then you...
  11. hcmbmt

    How to check logs of User Change by PMS app

    Hi team, We have IPO Server Edition integrated with PMS app. The guest name and user right are changed through the Check-in and out commands sent by PMS. According to them, the commands were sent and successful response were received from IPO. However, on IPO Manager, Name was not updated. On...
  12. hcmbmt

    SV9500 Station to Station restriction

    Use FRI 0 - change to 0. I use this setting to restrict station to station call and it works.
  13. hcmbmt

    SV9500 Station to Station restriction

    Use AEFR: D/N/U FRI 0 Station to station call without a Station/ATT assistance FRI 1 Station to Station call with Station/ATT assistance FRI 2 Station to Trunk route access without a Station/ATT assistance FRI 3 Station to Trunk route with a Station/ATT assistance FRI 4 Trunk incoming call...
  14. hcmbmt

    PMS Link UP and Down

    I checked Avaya support. There is a similar problem. https://support.avaya.com/public/index?page=content&id=SOLN296596&viewlocale=en_US According to Avaya: 1. PMS sent some PMS data that is not recognized by Avaya causing Avaya CM to tear down the link 1470 19:05:03.243 34 PMS ==>...
  15. hcmbmt

    Empty MTA trace for Avaya CM

    I used start and end time shown in "status mst" - assuming that that match with server clock but no idea why there's no output. Anyway, next time i'll expand the time range to cover the full duration.
  16. hcmbmt

    PMS Link UP and Down

    The PMS link keeps UP and Down. In the log of MTA, below log is show. Any one has experience with this: 151 11:24:09.647 34 PMS ==> <<unrec_PMS>> ( 0,8) <<! <<! | 02 2e 0d 00 152 11:24:10.127 34 PMS ==> <<unrec_PMS>> ( 3,8) <<! <<! | 02 2e 0d 03...
  17. hcmbmt

    Empty MTA trace for Avaya CM

    @JefferP : Sorry. I missed one line of your post. I use "logc -t today MST | logmst > /tmp/msttrace.M" as trace analyzer is enable. then I got the mstttrace.M Run the "mta msttrace.M | imt > /tmp/trace" but it shows error
  18. hcmbmt

    Empty MTA trace for Avaya CM

    Hi all, Thank you so much for your support. @john3voltas: I followed your advice, print full day and I got the result: @JefferP : your command also get the log but It's raw data.
  19. hcmbmt

    Empty MTA trace for Avaya CM

    Yes, that's my typo. After my post, I edit and try again but also nothing. I reset mst. Create another one with correct format: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t 1009:1749-1009:1753 > /tmp/mstlogfile2.m But the generated file is also 1kb.
  20. hcmbmt

    Empty MTA trace for Avaya CM

    Enable MST trace for PMS message but when download the log file, It's empty, Is there any missing step to get it? 1.Disable MST and there is a messages out 2. Check list mst to check messages are generated 3. Putty to CM and enter command: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t...

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