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  • Users: Qzwsa
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  1. Qzwsa

    call pilot aa

    Changing the CCR tree on a Call Pilot can be done without disable/re-enable, that was required for the Flash and NAM voicemails. Make sure you have a call pilot, F983, log in, then 9 for system version. F983 log in OTHR - CCR - ADMIN Enter the tree number, likely 1 CHNG It should tell you the...
  2. Qzwsa

    IPO not connecting to new R12 application server

    Did some more fiddling. I can get the IP address to show in the voicemail but it still doesn't connect. Monitor shows... 2024-11-21T17:06:00 184389mS PRN: VMAIL - Server Loading Init 192.168.1.202 2024-11-21T17:06:00 184421mS PRN: Service Access Connection from 192.168.1.202(44610) to...
  3. Qzwsa

    IPO not connecting to new R12 application server

    Hey all. Hopefully I'm just having a slight mental malfunction and this is an easy check box I'm missing somewhere. I upgraded a 500v2 from R9.0 to R12. System had an application server also at R9.0 running on a physical PC. For the upgrade we built a new virtual machine with the R12 app...
  4. Qzwsa

    Avaya 24 port POE switch

    Why would the 500v2/2a need fiber ports? It doesn't even have GB NICs.
  5. Qzwsa

    Incoming call route to match extension

    I prefer to have all the DIDs created and pointed at the individual extensions. That way it is easy to point unused DIDs at the main incoming call routing or to have a DID pointed at voicemail module. It does get a bit crazy if you have large ranges, but if you've only got 100 total DIDs I'd...
  6. Qzwsa

    Voicemail pro on windows - version compatibility issue

    Still having this issue. Have confirmed that I'm using the direct version the server tells me I need. Get the same error if I try to use a r9.1 version of the VMpro client installed on my laptop. It has to be something in settings, or the Windows registry, or something like that. I just have...
  7. Qzwsa

    Voicemail pro on windows - version compatibility issue

    I've not installed a separate copy of the client on the VM pro PC. It's a fresh install of Win10pro with various levels of VM pro software. I have TRIED to install r9.1 VMpro then install the R10.1 client only in a different folder, but that still doesn't work. I'm almost certain that the...
  8. Qzwsa

    Voicemail pro on windows - version compatibility issue

    Hi all. I've recently been having issues when using Voicemail Pro on a Windows machine. I'll update to the latest version of R9.1 or R11.0 or whatever, the issue happens pretty consistently across many customer sites, and then when I launch the client to make changes, it throws an error about...
  9. Qzwsa

    Your advice on allowing a large customer to let one of their employees use manager

    We make our customers sign a waiver if they want full admin rights. Did this even back in the Nortel Norstar days if they wanted the installer-level password instead of the system admin password. Send a letter stipulating that you can not warranty any programming if you release administrative...
  10. Qzwsa

    IPO 500V2 2024 Daylight Saving Time settings not working

    There's a thread on here from last year maybe, that someone uploaded an updated XML. I'll see if I can track it down and link it. EDIT: it was Westi and BFG9k in that thread. Here's the link - Qz
  11. Qzwsa

    Reading Reports Generated By ACR

    I have also seen results get skewed with single calls that count against multiple agents as it rings and bounces from agent to agent before getting answered. So total calls for each agent would not equal total calls for a queue. - Qz
  12. Qzwsa

    Pri outgoing caller id

    I agree with TTT. Use the ARS. That's what it's there for. I also recommend that you do not use group 0 for your trunks. I prefer to have all my actual trunks in either in/out group 1 or in something that makes sense (group 50 for a SIP trunk to 10.50.x.x for example). - Qz
  13. Qzwsa

    toll fraud.. how'd they do it?

    Way way WAAAAYYYYY back I used to carry around an old laptop that ran Win3.1 and had a trackball embedded where the touch pad is on current hardware. The only thing I used it for was a serial connection to Flash VMs as I wasn't experienced enough to be assigned a proper laptop to work on our...
  14. Qzwsa

    Disconnect a call after X seconds

    Would it not work to send the call through VMpro, send an email to the relay, then transfer the call to the Valcom? Is Xima handling the text message aspect or just sending it to an address where a more-different 3rd party is handling the VM->SMS? - Qz
  15. Qzwsa

    DST CALENDAR (not perpetual)

    Check Thread
  16. Qzwsa

    Best way to prevent some users from sending and receiving calls for a single ARS

    You need to have an ICR for each number on the PRI. Without it your caller will get a fast busy. If you have a "9N // dial // N" system short code for dialing out, you can assign a user short code of "9N // Barred" under user rights. The system matches (in this order) extension numbers, user...
  17. Qzwsa

    changing the display number of the caller

    I just set something like this up for a 10-site solution, 500v2s at each site set up in a star topography. With just two systems it's a little easier. At site A they have 3 digit extensions and shortcodes of: 20XXX // dial extension // N // 0 21XXX // dial // 21Ns20E // SIP to IPO The...
  18. Qzwsa

    Voicemail Pro

    Oh, if you don't care about the actual caller, just every other call gets a different IVR, then that's pretty easy. You can use a user variable - in an initial IVR have a check if the variable is 1, if so, set it to 2 and send the caller to IVR 1. If not, set it to 1 and go to IVR 2. - Qz
  19. Qzwsa

    J139 Phone randomly logging out

    You can try to upgrade the phones to 4.0.14 firmware. - Qz
  20. Qzwsa

    embedded auto attendant

    This is slightly dependent on your software level. I'm going to give something that will work from R7 up. It gets a bit easier at higher levels, but this longer method will still work. Create a short code that sends calls to the night AA. Create a phantom "ToNightAA" user that is fwd...

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