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  • Users: orie
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  1. orie

    Have to build a "mini call center" for temp, help please!

    Oh BTW, this is a Magix, sorry.
  2. orie

    Have to build a "mini call center" for temp, help please!

    Great, I think that gives me the info I needed. The only thing I can't figure out now is how to get into the voicemail admin remotely. I hear I can transfer in via *7, then 0 for admin box and password then touch-tone thrugh menus or use hyperterminal to rs232 (via a VNCd computer). Would...
  3. orie

    Have to build a "mini call center" for temp, help please!

    Let me just say off the top, i'm new to Merlin systems. I have a lot of experience with Definity systems however. So, can anyone tell me what i need to do/have access to in order to set up the following: I have 4 incoming lines to the Merlin, in a busy call forward via the phone co. The...
  4. orie

    Quick question - Time left on messaging card

    Thanks, Guys! That did it for me.
  5. orie

    Quick question - Time left on messaging card

    Is there any way I can find out how much time (or memory) is left on my voice messaging card? Thanks! -Elliott
  6. orie

    Call time button?

    Perfect, just what I figured. Thanks!
  7. orie

    Call time button?

    Definity G3csi 6408D+ Is there a button assignment to tell me the length of the last call? I saw call-timer which seemed to allow me to time the call, but only if I had it selected. Is there a global version of this? As always, my thanks! -Elliott
  8. orie

    Agent priority, trunk usage and monitoring agents?

    Excellent, that should be sufficient information for me to get back to inqiring minds. Thanks! I will let you know if we need any assistance other than that. -Elliott
  9. orie

    Agent priority, trunk usage and monitoring agents?

    Okay, So I would go into change bcms login and set up their skill levels there? And the call would be routed based on what is their highest matching priority? Thanks! -Elliott
  10. orie

    Agent priority, trunk usage and monitoring agents?

    Definity G3csi ECS Release 7. Three quick questions for you gurus out there! 1. Agent priority. Is it possible to set an agent to have a high priority in one skill group and a low priority in another? Thus, if both queues have people in them, they will take a call from their high priority...
  11. orie

    Call forward based on hour? Or from menu choice?

    Perfect, that's just what I wanted to know. Excellent info!
  12. orie

    Call forward based on hour? Or from menu choice?

    Is it possible to have the main menu presented durring most hours, but have the system forward all calls out to an external number durring certain hours (say 6pm to 10pm)? Or, is it possible to present a menu with say two options.. option 1 would go to an extension (or voicemail) and option...
  13. orie

    Definity Site Administration and Nimda

    Apparently, it is DSA v1.0. Thanks very much for the .exe!!! efreis@opentable.com
  14. orie

    Definity Site Administration and Nimda

    Well, nimda got loose on our network while I was vacationing (of cource..) and it nailed the exe (dsa.exe) for the Definity Site Administration program. Unfortunatly, the original setup CD disapeared with the person who originally set up the switch. Does anyone know where I can get the CD, or...
  15. orie

    G3csi ANI routing to vector

    Thanks folks!! I got it working perfectly. -Elliott
  16. orie

    G3csi ANI routing to vector

    In regards to forwarding out, we would control the # forwarded to, they would just hit a # to have that dialed for them. Is it still possible for people to use that function to call others? -Elliott
  17. orie

    G3csi ANI routing to vector

    the ani vectoring works great! Thanks. Two problems however, when I attempt to "change vrt table 1" it says "1 is an invalid identifier". Is it possible I need a license or similar to enable this? Also, if I attempt to set an outside line to forward to, it gives me a...
  18. orie

    G3csi ANI routing to vector

    I am fairly new with Lucent phone switches, so please bear with me. All your help is very appretiated. What I would like to do: When a call comes in, check to see what the ANI (caller id) is, then route that call to a vector. From that vector, the person can either press a number to be...
  19. orie

    Out of Office replays not working AT ALL(inside our out)!

    For some reason, the default "Out of office" reply doesn't work at ALL. If you manually add a rule in the out of office assistant, and set a form reply, it works. However, the basic "AutoReply only once to each sender with the following text:" does not. Setting it up via...
  20. orie

    VM indicator on seperate phone - Message retrieval denied

    Perfect. Thats just what I needed!

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