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  • Users: jjdad
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  1. jjdad

    UCM Password not working

    Hello all, Was just handed s system that was installed years ago and I am having trouble logging into the VMP Pro. IPO running 8.0 with a UCM Module I can login to manager and make changes to the config. However, I can't login to the Security settings with the Administrator password...
  2. jjdad

    11.1 SCN not working, says it is unlicensed

    Just installed two brand new IPO systems running 11.1 latest version. This was a complete forklift replacement of an older system running 8.0. All completely new hardware at both sites. Both sites running all J179 phones. Both have Combo cards and the main site has a VCM32 card and a Combo card...
  3. jjdad

    DS card 700417330 on R11.1.2.2 not being recognized

    I had the exact same problem. The documentation I found says that card IS compatible with 11.1. May not be compatible with the chassis though....
  4. jjdad

    Upgrading two sites from 8.1 to 11.1 with new hardware

    Hello to all I am in the process of upgrading two sites from 8.1 to 11.1. The customer wants a complete forklift upgrade of everything, new chassis, modules, phones, etc. Not sure why they want to do this. The new hardware will include a brand new chassis and modules, along with all new J179...
  5. jjdad

    Centralized VM not working for a remote site - all VM channels in use

    Hello all, Working on a weird problem. Customer has four sites. All running 11.0 software and IP phones. The main site has a UCM module for their voicemail. All sites are connected via VPN and have an SCN connection between the main site and each remote site. The remote sites are programmed to...
  6. jjdad

    Partner AA not answering

    TouchToneTommy Thank you! That was the problem. I had the wrong extensions assigned to the VM. I was hitting a 12 hour work day and just couldn't think anymore. The system is back up and running and the customer is happy. Thanks again!
  7. jjdad

    Partner AA not answering

    Hello Guys, I was called out to repair a 20 year old Partner system that had completely lost it's mind. I didn't know that until I got there. Had to program everything from scratch and that was tough as it has been a LONG time since I worked on a Parter, I work mostly on IPO's now. Anyway...
  8. jjdad

    Should I upgrade to Ver 11?

    Hello to all, Looking for some advice. I have been doing the maintenance on a IP office system for the past 10+ years and it is running Ver 9.1 with all Digital phones, one Digital station 30 Expansion module and VM pro. This system is stable and working great according to the customer. 99%...
  9. jjdad

    Soft console not showing all info

    Hello all, I have an dual IPO systems running 9.1 software over an SCN via metro Ethernet circuit. These two systems are more or less identical. These systems have been in place for ten years with few problems. I have one install of Soft console running on the receptionist desk ver...
  10. jjdad

    System won't upgrade

    Turns out is was the Windows Firewall blocking the upgrade. Turned the firewall off in the PC and the upgrade is now working. That is what I get for working on a machine I didn't set up from the beginning. Hope this helps others out there.
  11. jjdad

    System won't upgrade

    Hello to all. I have a situation that is kicking my butt. I have been asked to upgrade a IPO 500v2 that I never worked on before. The system is running 8.1(57) and has been for about 6 years. I am trying to upgrade to 8.1(95) then upgrade to the latest 9.1 I have a 9.1 upgrade license...
  12. jjdad

    All phones showing unplugged

    Hello to all, I have an IPO 500v2 running version 9.1 that has been in service for years. Chassis contains 3 Digital 8 cards, all with 4 port Trunk cards. Right hand card is a VCM32 card with a 4 port Trunk card. All ports are in use with 5420 phones. This afternoon all the phones went...
  13. jjdad

    System Status won't log in

    Hello all, Just handed a system that I never worked on before. Running 8.1 software on a Server 2008 PC with IE10 and Firefox as the browsers, running latest version of Java that was uninstalled and then reinstalled. When I pull up System Status, it gives me the log in page, I can enter the...
  14. jjdad

    Combo card issues and SCN

    Hello All, I have an issue with an SCN circuit. There are two sites running IPO 500v2 on R9.1 connected SCN over a Metro Ethernet point to point circuit that just carries the VoIP traffic between offices connected to the WAN port on each IPO. Both IPO units are identical hardware wise and have...
  15. jjdad

    Interconnecting an IP Office to an Altigen Phone System

    Hello all, I have a customer with an IPO v2 system running R6.1 that has been in place for about five years with no problems. They are being bought by another company who used Altigen VoIP phones and want to integrate the two systems, if possible. The want the Altigen site (located in a...
  16. jjdad

    Time Profile for Multiple Holidays

    Hello All, I have a new system running 9.1 and VM Pro and I can't seem to get the Time Profiles to work they way I want. Customer has seven different Holiday messages that need to played on each particular Holiday. What I wanted to do was create a Time Profile for each Holiday, then point in...
  17. jjdad

    Multiple Day Coverage Call Routing

    Hello All, I have a customer with a IPO 500v2 running 8.0 This is a small office with only four people. Running Embedded VM. No VM Pro. Normally there is a Receptionist who answers the call during the day office hours. At night it goes to AA and VM. They want to setup a way so that when the...
  18. jjdad

    Dial out not working correctly

    Hello to all. I have a IP500v2 running 9.0 with 12 POTS lines and 40 extensions and VM Pro. Everything has been working great for the past year. Normal dial out procedure is to dial 9 + ten digits (US) Today an office that has five extensions can't dial out like that anymore. If they dial 9...
  19. jjdad

    LAN Port failed

    Hello all, I have a weird problem... Running a IPO500 v2 with 6.1 software at a remote site running SCN to the primary site. The system has been in place for several years with no problems. Recently it stopped communicating over the network. I discovered the LAN port no longer lit up...
  20. jjdad

    Avaya 3810 replacement options

    Hello to all: I am dealing with a situation that I am sure many have already had to face. I have a customer who is running and IP office V1 hardware with R5.0 software. They were using a 3810 Cordless phone as a backup for the receptionist who answers all incoming calls. The 3810 has now...

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