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Threshold query: delay before answer/abandon
Thanks for those replies guys. effort1584: How do I determine if the IVR is in the Master Script? I have no idea how to apply your theory test. When I look in scripting>Application Thresholds, I see I can choose from Master_Script Network_Script ACD_DN_Application NACD_DN_Application...- calmac
- Post #4
- Forum: Nortel: Symposium call center solutions
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Threshold query: delay before answer/abandon
Hi, firstly, I am a complete novice but have been landed with a job of looking after a VOIP telephone system using CC6. I've been asked the following question, which I hope someone here can help me with: Q.In CC6, at what point does the 20 second threshold for things like Application Delay...- calmac
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
