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  1. drsnuggle

    Creating tickets in Service Center tickets from a java application

    Another way is (only know 4.x) to move the event tables from P4 to a SQL Server and add tickets events in the eventin table.
  2. drsnuggle

    Reporting issues and Peregrine SC

    I wasn't able to get the sub reports working correctly (in CR v8.x) so we had to shadow the P4 DB to a SQL DB. If you just "shadow" the p4 database to another server, the reporting DB server doesn't become a vital part of the ticket system. I love Crystal Reports for complex reports, but we...
  3. drsnuggle

    Show forward information on caller display

    Hello, we are running some 3300 (v7.1) and looking for a solution for the following problem. If you use a internal phone to call a other internal phone which is forwarded by the user to the operator, you don't see something like "FWD to:" in the caller phone and you aren't able to hang up...
  4. drsnuggle

    "Clip no screening" on 3300?

    Hi there, How do we enable the "clip no screening" feature in the 3300? It should display the number of forwarded calls to a mobile phone. We've ordered the feature from our phone provider. Yours Rene
  5. drsnuggle

    6110 Make Busy Codes On Real Time Reports

    The "Agent State by position" view shows the make busy reason codes, if they have been configured in Your Site Configuration "Configuration Menu" - "Make busy reason codes" i.e. 0 = No reason code, 1 = Lunch, 2 = Meeting and so on.
  6. drsnuggle

    Software tools for 3300 programming/maintenance

    Hi, did you try open office (excel clone within)? And I think we use Putty to connect to all ports of the ICP (protocol: RAW). Rene
  7. drsnuggle

    CTI with 3300 (Lotus Notes DB)?

    Hello, we've got some problems to find a software to connect the Mitel Tapi to Lotus Notes. It should be able to display data out of random Lotus DB using the callerid and to dial by pressing a button in Lotus Client. What we tried so far: www.phoner.de german Freeware with ocx-Support - Very...
  8. drsnuggle

    Simple Calculations on a form

    Hi, I was wondering how to do simple (always up to date) Calculations on a SC form. Something like field1+field2=field3. I have tryed everything, but I didn't work for me. Thanks a lot Rene
  9. drsnuggle

    next, previous and a Diagram

    Hi, I've got to use the commands "next" and "previous" in a report (Data source is a P4 Server (Peregrine Service Center), problemm1). Crystal 8.5 can't draw any diagrams out of this formulas =( Any hints? I've tried gobal Var, normal Var, supreports and so on btw, we are...
  10. drsnuggle

    next, previous and a Diagram?

    Hi, I've got to use the commands "next" and "previous" in a report (Data source is a P4 Server (Peregrine Service Center), problemm1). Crystal 8.5 can't draw any diagrams out of this formulas =( Any hints? I've tried gobal Var, normal Var, supreports and so on btw, we are...

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