Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations gmmastros on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. lretrievers

    ARS Routing 911 call to internal security department

    Yes legal documents, etc., are in place. However, this is a hospital where some of the patients have been dialing 911 instead of hitting the nurse call button.
  2. lretrievers

    ARS Routing 911 call to internal security department

    I understand the risks, however, this is what they want to do. I looked at the alert, but they do not want the call going out, they want it rerouted to their internal security department.
  3. lretrievers

    ARS Routing 911 call to internal security department

    I need to be able to send a call to the internal security department when someone dials 911. We are using '9' for ARS access.
  4. lretrievers

    CTI

    I need to be able to send a call to the internal security department when someone dials 911. We are using '9' for ARS access.
  5. lretrievers

    SAC (Send all calls) and to Vmail

    Are these optional features that need to be licensed?
  6. lretrievers

    How do you route a call to Messaging (Embedded) to get menu treatment?

    The integrated Messaging system in CM....
  7. lretrievers

    How do you route a call to Messaging (Embedded) to get menu treatment?

    I know I can build vectors to do create menus, however, what is the preferred method of routing a call to the voicemail system to receive treatment there? I tried programming a phone with a coverage path of 1 ring and it gets there, but it takes a phone license to do so. I was told you can...
  8. lretrievers

    Coordinated dialing with Shore-Tel to CS1000 (Nortel)

    It is one of the ShoreTel sites.
  9. lretrievers

    Coordinated dialing with Shore-Tel to CS1000 (Nortel)

    Yes, that is exactly what we are trying to do. We used an access code on the trunk group of 39.....how do we differentiate between the outside calls (on the Nortel it would be the 9+ dialing going to the PSTN) and the actual extension to extension dialing. If we preprend a 9 to send to the...
  10. lretrievers

    Coordinated dialing with Shore-Tel to CS1000 (Nortel)

    Has anyone done coordinated dialing with a CS1000 and Shore-Tel? I have a site that doesn't have any local trunks so are using the same trunk group to do coordinated dialing and also make the outbound calls.
  11. lretrievers

    SIP Phone Features on 9608 and 9611 Phones

    OK, I will make it a bit more basic, can we put a call forward key on it? Same situation, it allows us to, but it never actually appears on the phone. But we can use a FAC code with the same phone to enable call forward.
  12. lretrievers

    SIP Phone Features on 9608 and 9611 Phones

    Yes, latest software and completely patched to current.
  13. lretrievers

    Traffic Analysis and TM?

    Did you set up traffic collection and parsing in the TM?
  14. lretrievers

    SIP Phone Features on 9608 and 9611 Phones

    Thanks, we are using those features, but the team button doesn't appear when it is put on the phone. It was programmed under managed users in the system manager, and you can see the button in the Communication Manager, but it doesn't show up on the phone.
  15. lretrievers

    SIP Phone Features on 9608 and 9611 Phones

    It appears that there aren't many of the regular phones features when these phones go SIP vs VoIP. TEAM and bridged appearances don't seem to appear on feature buttons,and basic features such as call forward seem to only work if I use an FAC code to activate the feature. Anyone have experience...
  16. lretrievers

    route targ

    Wouldn't it be simpler just to use RLI's with all the routes in them and use the appropriate NCOS levels....
  17. lretrievers

    How to download CDR data?

    Depending on the release of software, we were able to do a TCP/IP connection to gather CDR record. However, that was made to run with OTM/TM, both products are MD/EOL. You would need to know the 'hooks' that Nortel put in to get that data from the PBX to the server/PC which has the software...
  18. lretrievers

    ccm7 training

    You are going to have to attend AACC 6.3 training; Very similar, just some new features added.
  19. lretrievers

    How to download CDR data?

    Creating the TTY port will output the CDR data to the port, you still need something on the other side to capture the data, typically some sort of Call Accounting software.
  20. lretrievers

    Call Pilot , ACD , MWI

    It appears on two sets....that is the problem and the neither are key 0. So the Call Pilot doesn't know which light to light.

Part and Inventory Search

Back
Top