Search results for query: *

I have a peculiar situation with my NSX2000/NS1000 system. We have a generic voice mailbox set up at one of our sites for people who call off. The extension is 42901. So our receptionist and one other person have flex buttons set up with Message Waiting for ext 4200. All is well when a voice...

Thanks!

Is there a way to see an NS700 "expansion gateway" firmware level? I am being asked what the firmware revision level is. Supposedly needs to be 005.300.20 I can't see that anywhere.

Hello... We recently upgraded our TDE600 to NS1000 (with an NSX2000 at our main site). In the past, our phone were set up so that we had 2 PDN buttons on each phone. If a user was on a PDN call, and another call came in, it would ring the next PDN button. So the user could either ignore the...

Thank you guys so much! This helps a lot! -Tom

Hello, I'm hoping to get some guidance and a better understanding of the Forwarding functions of our system. So we recently upgraded out TDE600 systems with NS1000 (with an NSX2000 at our headquarters). I am trying to understand all the forwarding option. Currently, the default it when a user...

Thank you!!! I knew about IRNA, but did not know about the Intercept No Answer setting within 4.1.1 (actually, I didn't pay attention to it)! _T.

I guess I'm looking to increase the time before the system brings the call back to voice mail during a forward ... so that a cell phone's voicemail picks up before the Panasonic voice mail does. All our users were pre-set with 1900 intercepts by the vendor. So I thought this took precedence when...

Where do I look for that? 1900 (voice mail) is set for all intercepts (day/night/break/lunch/busy) on each extension. And timers are all set to "0" (System time is applied). Where would I change this?

Hi Bigglesnz222 ... I checked the UM system settings, and change the FX to FXD and it's still doing the same thing. And OBTSystems ... that sounds like what's happening! How to I check the timer? Thanks! -Tom

Calls are coming from an outside directly to the DID, which is the desk phone. The phone will ring, and then the forwarding kicks in and will forward the caller to the cell phone number (which is correct)... but then if the cell phone isn't answered, it goes to the Panasonic voice mail. It's as...

A few months ago, we upgraded our TDE600 to an NS1000 (which interconnects with an NSX2000). The strangest thing is happening to my users who forward their calls to outside numbers (cell phones, mainly). If the caller calls the Panasonic number, the call will go to the cell phone if the line is...

Hello, What setting shortens (or lengthens) the dialing time for a TDE system? We upgraded our TDE to a NSX2000 / NS1000 system and for some reason, after dialing an external number, it take quite a long time for the call to go through. Of course, hitting the # key ends the dialing string...

Thank you, Harry!!! I'll try these! -Tom in Scranton, PA USA

Hello again! We have a problem with one of our manufacturing plant facilities. They have a TDE600 system. We have an option in their night/weekend auto attendant to hit a key (0) to reach someone on the plant floor. The "0" option dials an IDC group extension, and rings an analog bell in the...

Updating... Our new vendor swapped out the AdTran 6310 unit with an AudioCode M1K, and we were able to fully establish a connection with their SIP-to-PRI circuit! I'm just glad it wasn't something with our PBX. Thank you guys for the help. -Tom in Scranton, PA USA

Thanks! I'll review with provider.

Thanks Kizo ... yes, I have the PRI23 card, so I guess I won't have that CRC4 setting. I will contact the provider to see if they have the Immediate Start setting off. _T.

Yes, the clock sync priority is on the correct PRI. OK, I'm feeling stupid ... where do I find CRC4 setting? -Tom

Thanks, Omonat... they claim it's fine on their end. But as soon as I connect it, the sync is fine, but the D-Link fails to establish. I tried strait cable, cross-over and T1 cross-over, to no avail. I'm not sure which one of the ADVA does the converting.