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  • Users: mrdom
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  1. mrdom

    Time Conditions and Call Flow Control ...

    Hi everybody - We're having some issues with time conditions and call flow control. Initially, the system was set up with a time condition of "Open" from 9am - 4pm Monday thru Friday. If the condition matches, it goes to the ring group. If it doesn't match, it goes to the IVR. That part...
  2. mrdom

    New E-Metrotel Dealer - First Install went very well

    Congrats Rick! Glad to hear that your first install went so well. I'm an end-user, but am the support person for our system, and I also find things very simple to administer and maintain. Our system has been going now for almost 9 years with no issues at all. Here's to a successful business...
  3. mrdom

    Sending Fax by eMail

    Hi Dik: You should be able to accomplish this - I'm assuming that you have a modem and would like to utilize that? Here is a link that has some open source suggestions that you might want to try: https://sourceforge.net/directory/fax/windows/ I use Faxage for my fax service. It's $3.95 a...
  4. mrdom

    Sending calls to cell | Forced outbound route ...

    Hi everyone: I've got two issues I'm going get a bit of help with: 1. I'm setting up a new IVR for an office that's coming onboard here. There is one user who will not have an extension - he uses his cell exclusively. External callers need to get to him via the IVR, however. What's the...
  5. mrdom

    Setting up follow me ... problems ...

    I've heard back from the SIP provider, and they are telling me that I need the @DOMAIN included in the diversion header. With only the diversion headers option enabled, it's apparently not passing along the correct information. Here are what the diversion headers look like in the log...
  6. mrdom

    Setting up follow me ... problems ...

    I've enabled the diversion headers in Advanced Settings, but unfortunately, it's still giving me the same error - SIP response 603. Is there something else I need to do or tweak?
  7. mrdom

    Setting up follow me ... problems ...

    Hi everyone: I did receive a note back from my sip provider (Fusion/MegaPath), and they provided a solution, but I'm not quite sure what I need to change in order to do what they are asking. I'm assuming it's something I have to change in the trunk settings, but am not sure. Could someone...
  8. mrdom

    Setting up follow me ... problems ...

    Thanks for the help ucxguy. I'll work it out with the SIP provider. I was able to set up a miscellaneous destination, and have the system transfer the call that way. That seemed to work, so we'll go with that for right now. Many thanks!
  9. mrdom

    Setting up follow me ... problems ...

    Hi everybody! I'm setting up an extension for a new user, and he'd like the system to ring the extension, then forward to his cell phone. I tried to accomplish this using the "Follow Me" settings. The user's extension is in the box, along with their cell number. I do have the # sign after...
  10. mrdom

    Getting a virtual extension to ring ...

    Thanks for the help ucxguy! I created an XSTIM virtual extension, and now it works great. As a workaround, I did a CID prefix - that worked too, but the Answer DN is more to the clien'ts liking. Appreciate it!
  11. mrdom

    Getting a virtual extension to ring ...

    Hi everybody - I'm trying to get a virtual extension to ring, but I'm having some struggles. I created the virtual extension, enabled the voice mail, and set the follow-me to ring the virtual extension number. It's set to ringallv2 with both ring durations set to 20 seconds. On an XSTIM set...
  12. mrdom

    Setup two extensions on one phone?

    Wonderful, thanks everyone!
  13. mrdom

    Setup two extensions on one phone?

    I had thought of hotdesking, too - I use that sometimes when I need my phone at a remote set. That's a super idea, as one of the extensions will eventually have a DID. Just to make sure I do it right, would I create 2 XSTIM devices, appoint them as necessary, but not assign a set to them? I...
  14. mrdom

    Setup two extensions on one phone?

    Hi everybody: A question for everyone! We have two people sharing an office, and there's one phone in there. They're in on different days of the week, but they do different jobs, so they each need an extension. Is there a way I can set up the UCx to have two extensions programmed on one...
  15. mrdom

    Struggling to update unistim firmware on Nortel sets ...

    Thanks ucxguy - I'll see what they say. I tried a whole bunch of different firmware today (even a small jump from C8Q to C8T), and that wouldn't take either. It's very bizarre! But thanks for finding this and directing me ... I'll post back if I can figure anything out. Appreciate it!
  16. mrdom

    Cannot install p12 device certificate on 1120e

    Hi everyone: Someone directed me to this thread from the UCx forum. I've got a bunch of 1140e's running on C8Q firmware from Nov. 2012. I've tried everything I can think of to upgrade the firmware, and I keep getting the Auth. Fail message. I tried going to C93, no luck. I tried a smaller...
  17. mrdom

    Struggling to update unistim firmware on Nortel sets ...

    Hi everyone: I'm having some issues upgrading firmware on our Nortel/Avaya 1140E and 1230 sets. I've got the latest version for both phones (99). When the phone boots, it downloads the firmware, but then I get a message on the display that says [FW] Auth. Failed and the current firmware...
  18. mrdom

    Programming SIP trunks on Polycom VVX 410 ...

    Hi everybody: I picked up an extra VVX 410 from Polycom and worked on setting it up tonight. I've got an extension programmed and some busy line fields - those all work great. Is there a way I can display my SIP trunks as well like I do on the Nortel sets, or can I only do this on Nortel...
  19. mrdom

    Tips on dropped VOIP calls - FusionConnect ...

    Thanks ucxguy - appreciate your help. I just generated two capture files, and with luck, I had a dropped call in the midst of the capture. What program can read .cap files? Can I load this up in WireShark? Thanks again!
  20. mrdom

    Tips on dropped VOIP calls - FusionConnect ...

    Hi everyone: We've been using MegaPath (now FusionConnect) for awhile now, and we've had problems on and off with dropped calls. I've not really been able to establish a rhyme or reason. Calls will disconnect at unspecified intervals. We'll also sometimes have issues where the person...

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