Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. dukane123

    BCM50 remote packages & fraud protection

    Thank you cc and Firebird for your suggestions!
  2. dukane123

    BCM50 remote packages & fraud protection

    Hi all, As I add more lines being answered by ICC/CallPilot, I am going over again the best practices for protecting against fraud and unwanted system access (BCM50 R6 with latest patches). One thing I do not have implemented yet is remote restrictions on the lines that are auto-answered. I've...
  3. dukane123

    BCM50 Remote IP Sets - VPN or not to VPN?

    Thank you for your input cc. What you explained makes sense to me. As of now, I'm likely going to choose to go ahead with the Remote Worker setup. If anyone else has something to add, I welcome any other feedback. Matteo
  4. dukane123

    BCM50 Remote IP Sets - VPN or not to VPN?

    Hi all, The medical clinic where I manage a BCM50 R6 (fully patched) has asked me to look into setting up remote IP sets that employees can use from their homes. I have some spare i2004 sets lying around and with the Remote Worker/NAT Traversal feature, this seems relatively straightforward to...
  5. dukane123

    Mini Paper Cutter

    Also... DESI does make labels for the T7000 series sets that come on perforated sheets, so no cutting required. It appears that each pack comes with enough labels to completely label 60 T7316e sets. That being said, one pack costs $28 (probably USD) whereas if I bought a pack of copy paper at...
  6. dukane123

    Mini Paper Cutter

    If you're referring to button labels... I just use scissors. :D I used to use a paper cutter similar in design to this, but for some reason it would often randomly start cutting on a slant. That really got on my nerves and I ditched the paper cutter. I probably should give another paper cutter...
  7. dukane123

    Contact Center - Queue Recording

    What does your Routing Table look like? If I understand what you are saying correctly, it sounds like currently it might be: Step 1: Greeting Step 2: Disconnect If you want the greeting to loop, it should look more like this: Step 1: Greeting Step 2: Distribute for XX seconds (length of time...
  8. dukane123

    Resistors on punch blocks

    That makes sense. I imagine it will keep things more neat and manageable as well. I've ordered some barrier strips. Thanks Dexman!
  9. dukane123

    Resistors on punch blocks

    I am working on a PA/intercom system that uses 25V lines for talkback speakers. The documentation for the system states that a 47k-Ohm resistor should be placed across each unused audio pair. I'm doing the cross-connections on BIX blocks (I live up North) and I'm wondering if it's okay to be...
  10. dukane123

    System reboot and Call Centre on BCM50

    I managed to get in today and test a scheduled reboot. It went exactly as you both suggested. I logged a few agents into the skillset and then set up a scheduled reboot in EM to occur a couple minutes later. When the reboot was triggered, the agents were logged out gracefully before the system...
  11. dukane123

    System reboot and Call Centre on BCM50

    Hello everyone, quick question - I would like to implement scheduled reboots on a BCM50 R6, fully patched. Before I do, I'd like to double-check the effect that a reboot will have on my Call Centre setup. Our office uses a skillset to route calls to agents during the day and a CCR tree at...
  12. dukane123

    BCM50 not pulling time from NTP server

    System time has been synchronising successfully to time.windows.com every 8192 s since last Friday, so I'm not sure what was causing the sync problem. It could have been the NRC NTP server I was trying to use before. I've also been doing daily pings to Google and have had no issues. I am going...
  13. dukane123

    BCM50 not pulling time from NTP server

    I have set the BCM to CC's settings of time.windows.com and 8192 seconds. The initial sync worked so I am leaving it for the weekend and I'll see what happens next week. I went into the Ping Utility and tried pinging time.windows.com and time.nist.gov. A few pings returned successfully but I...
  14. dukane123

    BCM50 not pulling time from NTP server

    I am trying to get the BCM50 I manage to sync system time to an NTP server. I entered the following settings in BEM: NTP server address: time.nrc.ca Synch every (s): 16384 NTP security mode: Unsecured Raise alarm if clock differs by at least (s): 30 NTP key ID: 0 NTP key string: (blank) The...
  15. dukane123

    UCx Digital gateway into BCM50

    Right. I did make an image of the multi-image and chose R3 to install because the label on the back of the chassis said the system was originally R3. Matteo
  16. dukane123

    UCx Digital gateway into BCM50

    I was able to change the password by pressing tab instead of enter. Thanks curlycord! The chassis fan still stops running a couple minutes after I power the BCM up and does not come back on again. Is this something to be concerned about? Also, I was hoping to be able to install R6 but I was...
  17. dukane123

    UCx Digital gateway into BCM50

    I recently picked up a second-hand BCM50 to play around with in the lab... or at least what I thought was a BCM50. When I booted it up, the fan shut off shortly after, and I suspected something was up. I opened up the chassis and found a UCx SSD installed. I put a multi-image hard drive in and...
  18. dukane123

    BCM50 switch from analog to PRI

    After a long time considering different quotes and services, the owners of the business were able to negotiate down the price on POTS lines with their current service provider to a point where they were content to stick with POTS and add the number of lines needed. I am still wanting to upgrade...
  19. dukane123

    BCM50 switch from analog to PRI

    Okay. I will look at having it upgraded.

Part and Inventory Search

Back
Top