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We are getting Warning : EVENT - 1529 Category - Telephone user interface. The call was diverted to MMS from extension <Extension number dialed> There is no corresponding subscriber for this extension.

We are facing similar kind of issue. We have confirmed the called number and mailbox number are same. The subscriber is also there in MM with correct PBX extension entry. please advice.

Hi All, How an agent can confirm whether he/she is logged in with correct agent ID. As per process, phone gives us the confirmation beep tone when login procedure is complete and after that phone display shows the skills for some time. Is there any way during that time can we display agent...

We have one AVAYA 9620 phone with 3 call-appr. This phone is receiving the forwarded calls from CISCO PBX. Challenge here is : We are not getting forwarded calls on 2nd & 3rd call-appr. Callers are getting BUSY TONE. Can anyone help to solve this. Is there any settings to be done at AVAYA side...

Problem is on only 10-15 phones and its intermittent. List Registered-ip-stations tcp n(0) command gives output and those extensions are showing such messages. some of those phones usable but some are not. similarity got in above command o/p is CLAN address. HW and FW version mentioned in...

AVAYA 9620 showing " Retrieval in progress"... not able to use the desk phone. denial event 2176: SigConn fail to establish endpt XX.XXX.XXX.XXX dad on status station screen : getting Connected Type: N/A TCP Signal Status: connecting CM : AVAYA 5.2 CLAN firmware : FW037 HW : HW13...

Hello All, Please let me know how to troubleshoot the call drop issues. I have checked the extensions errors, events and alarms on the system .. none detected. how we can verify the disconnection end ? whether disconnected by agent or caller ? please help to assist.

Hello All, We are currently facing the voice quality issue when our agents are used headset to take calls. the quality is good when they use the handset. Avaya End points : AVAYA IP 9620 Headsets : mixed wired and wireless [ plantronics ] The issue occurred since last power down of...

We have NICE perform R2. We are not able to play the call. The attached error message will appear for each and every recording. Also we are not able to save the calls on local disk. Ping test successful for each server from user desktop. User desktop : Windows VISTA and 7. The host file was...

We have NICE 8.9 VOIP LOgger [RTP Sniffing VoIP Loggers for Dynamic IP Addresses] integrated with CISCO CCM [Geotel]. One of our agent/extension is not reflecting into NICE monitor [ NO Events at all ]. I have checked devices.wri file that agent extension is not added in the list. IF agent...

We have NICE 8.9 Geotel intregration with Cisco ICM. {Dynamic RTP Sniffing} Only one agent Calls are captured the one way voice path. Customer voice or agent Voice. But in query the status is shown as OK and we are able to playback these calls. Please asists to solve this. Thanks for your help !

SET QKSTATLOGIN 0 (make manual password entry mandatory) above option is enable in file setting. Still the same issue we are facing. Please help !

Noramally our users LOGOFF their Avaya IP 9650 phones before closing the day. But we have observed that after reboot the phone will get AUTO login to extension. from LOGOFF state after reboot the phone should ask the extension and password for login ? Please advice us whats wrong with our...

This happens for 85 % of the calls on all 4 MML loggers.

While playing the voice + Screen call on logger at the start we are getting the error. error is attached here. We dont have storage center servers. We are using NICE perform R2 latest service pack. Error : Screen cannot be displayed properly. Please contact your system administrator. Details...

We have Passive Dynamic snniffing on the logger. Also we have observed that there is 11 ms delay to travel a packet from ip phone to logger. Not all user affected but 5 to 6 user affected due to this. On daily basis calls are tagged as E121702 for these agents. We are using Geotel drivers...

We have MSS & MAS configuration. So just want to know this promt time MM takes from which server ? [MSS or MAS] MAS[windows] one hour behind from MSS[linux]. when we set time manually on MAS & run Time.bat to sych the MAS with MSS it will automatically change and come one hour back. So what...

Boss/Scretary Function -------------------------------------------------------------------------------- Custmor requirement : My boss would like his phone route to me after 4-5 ring if he didn't answer it. After the phone route to me, if I am not around, the phone will auto route back to his...

Our MM promts incorrect time of message arrival.It promts one hour behind time for message arrival. We have checked the time from web page of MM and seems to befine. Our PBX & MM time is also same. But the windows machine from where we are accessing the MM web page time is one hour behind. So...

Phone is working i.e user is able to make out calls & also able to receive the calls. But phone not ringing for incoming calls. Below is the test station result: TEST RESULTS Port Mtce Name Alt. Name Test No. Result Error Code...