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We had 2 users in one of our business applications (Maximo) today and the SMS Remote Control icon suddenly showed up in their System Tray. They then right-clicked on the icon to get the status information and it showed the normal session information except that the Close Session button was...

I'm the administrator for an SMS 2.0 (SP5) site. Until recently, I did all my admin work, including remote control, from a Windows 2000 PC. I just upgraded the PC to Windows XP Professional and I can no longer remote control any clients or servers. I get the message "Security Rights to...

We have a fairly large (6,000+ users)Windows 2000 domain. The vast majority of the users are connected via a high-speed LAN. However, we do have some remote users that access the network via dialup on Windows 2000 laptops. For some reason, these remote dialup users do not receive the password...

Thanks for responding Rod... It turned out that the master image we created was OK except for the fact that somehow the SMSCliSvcAcct& had lost the "Log on as a service" right. Therefore the SMS Client service was not starting on these machines. Since these were Windows 2000...

SMS 2.0 Site (SP5) A few months ago, in preparation for deploying hundreds of new Windows 2000 PC's to our users, we created a master image that had the SMS client components installed, but with the unique SMS GUID removed. At the time the master image was created, our site was SP4. However...

No, it is actually called SMSCliToknLocalAcct&. After doing some web surfing, I found out that it is a new local account with SP5. It performs the same function as SMSCliToknAcct&. I found out that Microsoft decided to create this new account (with SP5) in order to avoid some of the account...

SMS 2.0 SP5 Site - 6000 clients I am trying to troubleshoot why about 15% of our Windows 2000 workstations don't show up in any collection. The ones that do show up have an account called SMSCliToknLocalAcct&, whereas the ones that don't show up are missing this account. I have looked in the...

SMS 2.0 SP 4 Site: Out of about 6000 clients, we have about a dozen that are not assigned, apparently because SMS cannot determine their IP Subnet. Looking at the properties for these machines, the IP Address is shown, but no IP Subnet is shown. Anyone else seen this? Tom Thaden...

SMS 2.0 SP4 Site - 5000+ clients Everything in the site (discovery, installation, software and hardware inventory, remote control) is working fine, except for Advertised Programs. If I open the Advertised Programs control panel item on a client in the same subnet as a CAP server, it opens...

Never mind. I discovered that the install.map file, which describes which components and files get installed, was corrupted on the site server. Tom Thaden thadents@usano.ksc.nasa.gov

Thanks danoh and sambusa. I assumed that the share would be created when a server was designated as a distribution point, but sambusa was right, it doesn't get created until you actually distribute a package that has source files. Sorry, my ignorance! Tom Thaden thadents@usano.ksc.nasa.gov

On the server that you are attempting to manually install the client, open the following log: C:\Winnt\MS\SMS\Logs\WNManual.log Near the bottom of the log you should see entries detailing why it didn't install. I am betting that you will see an error message indicating that it couldn't find a...

I have recently upgraded 2 of our site servers to SMS 2.0 SP4. However, on a third site server, the upgrade fails part way through and I get an error message that it can't find the Site Control Manager on the CD. It's the same CD I used to upgrade the other site servers. To make sure it...

I recently set up a new Windows 2000 (SP3) server to act as a Distribution Point for our SMS site (SMS 2.0, SP4). I have added the server to the Site Systems and checked the box to make it a distribution point. However, the SMS_PKGx$ share never gets created. The SMSService account is of...

SMS 2.0 SP4 Site We just built a new Windows 2000 domain to consolidate two company divisions. We also built a new SMS 2.0 site in this domain. Windows Networking Discovery and Client Installation have both been turned on and our 3 domain controllers have the SMSLogon share. For some reason...

SMS 2.0 SP3 Site For some reason the last few days, the Remote Control icon has been showing up on some of our user's Windows 98 machines, even though no one was remote controlling them. A reboot causes the icon to go away, but my Help Desk tells me that they are no longer able to Remote...

SMS 2.0 (SP3) Site Our Help Desk personnel are prompted for an ID and password when they attempt to Remote Control a Windows NT/Windows 2000 client. All of the Help Desk personnel have been entered into the "Permitted Viewers" list. They all also have the "Use Remote...

For some reason, I can no longer add domain global groups using the Security Rights (Manage Users) wizard. I can still add individual user ID's, but not groups. I enter them in the standard DOMAIN\ID format, but I get the following error message: "SMS is unable to verify that the name...

SMS 2.0 SP2 Site. Windows NT 4.0 network. No secondary sites. We had to change the IP address on one of our domain controllers. Now the SMS site server can no longer communicate with it. Cannot go into Site Systems and delete it since it is a domain controller. Any ideas? Tom Thaden...

One of the divisions of my company just brought up their SMS 2.0 (SP3) site. I can connect to this new site from my SMS MMC (in a different site), but when I try to expand Collections, I get the following error: _com_error exception in MMC Admin UI! Description: Factory Enumeration Failure...