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Alcatel OmniPCX Enterprise - How to monitor/listen an extension programmatically?

H

hauskaki

Programmer
Jun 17, 2025
2
I was assigned a task to record calls for an extensions programmatically, so any incoming and outgoing calls should be recorded.
I haven't had a chance to look more for the device, only looked around and it seems they use two servers one is IBM (marked as SIP server) and the other one is HP (marked as PABX), and an Alcatel switch. The oprators seem to use telnet to interact with it.
I have built a very simple Asterisk PABX before but never done calls recording.
How do I record the calls on the Alcatel? Are there any integrations (API/SDK) for it? Thank you.
 
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are you wanting to record them professionally and archive voice calls? or are you troubleshooting something?

If you're wanting to archive all calls, I suggest getting something like TAPIT-REPLAY from Trisys. Send a request to Marci Martucci from trisys - marcim@trisys.com - 973-210-0432. Let me know and I'll tell her to look for your call.

If you're troubleshooting something and need to capture audio, then you can simply add port mirroring to the port to the phone you want to monitor, or to the port that the phone system is connected to. And use Wireshark to do a packet capture.
 
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Thanks for the reply. I'm looking to record calls from a single extension, save them to storage, and optionally be able to listen in or spy on the call in real time. The goal is to have a dashboard that displays archived calls for this extension, organized by day.
I think third party recording system is a bit overkill and complex for this one extension recording.
I found that Asterisk can function as a SIP phone. With this, I think could use Asterisk to record the calls and then relay them to the hardphone.
Do you think this approach is feasible?
 
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