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Distribute Call to multiple stations

jimha

jimha

Systems Engineer
Joined
Aug 5, 2021
Messages
9
Location
DE
Hi,

what would be my best bet to distribute calls to multiple stations without an agent logged in?

I have set up a brdg-appr for a station number, calling that number will make all stations ring.
But when somebody answers the call it will still show up on all other stations as an ongoing call. Can this be avoided?

Thanks in advance.
 
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at the answering station, transfer call to your station to free up the bridged call appearances.
 
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Would a cover-answer group work for you as well?
 
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Check these options out --
terminating extension group
coverage answer group
 
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We use coverage answer group and/or the Teams button.
 
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Thanks @all, coverage answer group was exactly what i needed. It's set up and working like a charm.
 
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