Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recent content by zulma

  1. zulma

    SIP trunk - Link down

    Thanks cknipe. I will download wireshark, can i install it on my desktop? or it need to be installed in the mitel server? the sip trunk is a connection/communication between mitel [3300] and Exchange server. I have not reboot Mitel [3300], do you think rebooting can bring the link back up and...
  2. zulma

    SIP trunk - Link down

    Hello. I'm getting trunk busy when i dial the SIP trunk. When i check SIP link state all; i get this: Link ExchTrVm state is IN SERVICE (link down count 1) Link Exchange state is IN SERVICE (link down count 2) I SIP busy Force and Sip rts them; thinking it will reset and restore the...
  3. zulma

    reading smdr

    Thanks for the help. I will check ARS and COR too. :)
  4. zulma

    reading smdr

    Thanks for your prompt reply :) it is a 3300 v9.0.0.41. I checked the embedded help file, how did you count to find out which 'name' applies? Also on the example you sent how did you find "A is Answer supervision is supplied"? I must be getting blind, i saw your list twice, i can't find...
  5. zulma

    reading smdr

    Hello, Can someone please let me know what does it mean AFT in 2)? . I'm trying to create a shorecut so users will dial only one digit [7 or 8] instead of four digits [6200 and 6270]. if i dial 6270, and 6200, both calls go through fine. BUT if i dial scenario 1) i get 'access denied'. On...
  6. zulma

    Tracking drop calls

    Great advice for the future! I will enable SMDR. Many thanks :)
  7. zulma

    Tracking drop calls

    Thank you for your slapin. There were some errors in software log, but nothing that will point to specific extension. We use SIP trunking only to do tranfer to vm [exchange]. We have a full T1 for the phones :) The vendor had a major problem and affected many customers. And you are right, there...
  8. zulma

    Tracking drop calls

    Hello all, Mitel 3300 V 9.0.0.41 Our internet vendor had problems yesterday, therefore we had miscelaneous calls dropped. Boss wants me to track them. Is there a maintenance command that will show me what calls were dropped and times? I run traffic status, congestion commands but not enough...
  9. zulma

    Strips the star?

    Thank you Mitelpassion. I checked COS and 'public access via dpnss' and is set to 'yes' Something had definitely changed. We changed our PRI vendor, so to test the new one, our telco support enabled some access code so we would use it before migrating to the new PRI. [that is my guess] or I did...
  10. zulma

    Strips the star?

    Thanks for your help. Our vendor simple replied 'this can't be done'..but it was working before. Not many Mitel vendors around and yes, we already changed vendors. I ccall Mitel too, but they don't like to play with Exchange..hehe... and asked me to contact our vendor...it is just a loop. I...
  11. zulma

    Strips the star?

    Thanks for your patients and many thanks for your help. Yes, it did worked with Exchange UM. Exchange UM is very plain and forward, not many places where to change and configure anything. I will check ARS, is there a especific page in Mitel? because sometimes, there are multiple pages where...
  12. zulma

    Strips the star?

    yes, that answer was given by MitelInMyBlood. and it worked but now it gives access denied, after many researchs is due that Exchange UM, can't read the *, so I need to strip it somewhere :(..but where? thanks for the help.
  13. zulma

    Strips the star?

    Thanks for your reply. I use * plus extension to direct transfer call into voice mail. *XXXX (that's star followed by any 4-digits) has direct forward to Exchange UM Auto Attendant. With this setup, a user can dial *1234 and have the call get sent to VM; Exchange VM picks up the call as...
  14. zulma

    Strips the star?

    Mitel 3300 version 8.0.5.12 I have programmed an extension with a star in front. [*1234] that i need to strip it because it's a forward to voice mail. Where in mitel can i strip the star? Any suggestions? please help. Thank you.
  15. zulma

    transfer, ext, release programed on a single button?

    Thanks for the help. We do have sip trunks, which are the ones programmed to make a connection to our vm Exchange system. and did make some notes..but i did not write every single thing..buuuuu..is there a history command that will show me what i have done for the last week or so...
See more

Part and Inventory Search

Back
Top