Recent content by Zenoxious

Sorry I didn't get back to you sooner had the equivalent of a thermonuclear disaster on our network last week only it was more horrific. When printing out the average phone which is not setup as an agent you get the following: CLS TLD FBA WTA LPR PUA MTD FNA HTA ADD HFA MWA LMPN RMMD...

So where exactly is the block occurring, inside our network or from our line provider?

This is what I get: TYPE TLST TKTP MUS ROUT 50 DES TN 020 0 00 03 MBER 1 MUSIC TYPE TLST TKTP IDA ROUT 100 DES I/C_TO_ACD TN 001 01 MBER 1 01206-xxxxxx TN 001 02 MBER 2 01206-xxxxxx TN 001 03 MBER 3 01206-xxxxxx TN 001 04 MBER 4 01206-xxxxxx TN 001 05 MBER 5 01206-xxxxxx TN...

firebirdscrambler - Sorry yes I did, however, it didn't unblock the number, the call came up as withheld still. I tried entering 12801470 but then I got a BT announcer voice saying: "Your request cannot be accepted, please check the user guide". It's an anologue system I believe, but I can't...

Thanks for the reply, although I'm a little out of my depth here, I'm not too sure what I'm looking at. Entering the below load I get the following outputs, but I'm not totally sure what it's telling me. Should I be attempting to set the DIDN to yes on entry 1? REQ: prt TYPE: clid CUST 0 SIZE...

KCFLHRC - Withheld calls are calls where when you phone out to someone it doesn't display the number that you're calling from. This is a very common feature with phones, well at least in the UK. Essentially I've inherited this Meridian Option 11 system along with it withholding call numbers to...

This may well be a question for the line provider, but in the off chance it's a setting on the PBX switch I was wondering if anyone knew how to disable withheld external calls.

The solution to this was that there is a setting in the phones options menu "Headset Port Ext Alerter" if this is set to on, it allows the phone to ring through the headset.

one234 I'm afraid to say that changing that didn't work.

Thanks for the response tgolds, but shouldn't the switch be RNGI?

ACDN 645 TYPE ACD CUST 0 ACDN 645 MWC NO DSAC NO MAXP 18 SDNB YES BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO NCFW 700 FNCF NO CWTT NONE HMSB YES ACPQ NO FORC NO RTQT 0 SPCP YES OBTN NO RAO NO CWTH 0 NCWL NO BYTH 0 OVTH 0 TOFT NONE HPQ NO OCN NO OVDN IFDN OVBU LNK LNK LNK...

Unless I'm going blind there is not reply button for your post. I confess I'm not totally sure what you mean? The MSB is set to key 8. There is a default button for headphones on the left hand side which when pressed highlights: http://www.silvercom.com.au/productimages/m3905_bb66.jpg

I've had a lot of problems with this particular users phone, but I've no idea why as his config/set-up seems to be exactly the same as everyone else's. First for some reason it wasn't routing calls to him from the queue and now the phone is ringing rather than the headset that's connected...