Recent content by yurichan

you probably already thought of this... and that is to re-record a new announcement which concatenates all 4 announcements, then use this new recorded announcement in a single "collect..after hearing <new recorded announcement of all 4 announcement>" The collect step will connect a DTMF...

OKAY! This is how I fixed things. I removed direct access to network region 1 from all other network regions except from network region 12 (which is in the same port network). What? Take a look at the "ip-network-regions" below. The new ip-network-region for 1, 2 and 12, are shown followed...

In this thread my IP addresses are bogus, but the problem isn't...any thoughts would be much appreciated. SETUP Port Network 1 - G650 -CLAN 1 - (123 NETWORK, NET RGN 1) -MEDPRO 1 - (123 NETWORK, NET RGN 1) -CLAN 2 - (678 NETWORK, NET RGN 12) -MEDPRO 2 - (678 NETWORK, NET RGN 12) Port...

Just a thought, I've encountered this max of 3 skill queuing. So what I did instead was use Best Service Routing. You can "consider" any number of skills, and then queue the call to the "best" of the skills. "best" skill means the skill with available agents or with the lowest wait time...

. Here's what I've found with "list usage digit-string".. "list usage digit-string" matches: 1) vector steps a) route-to number <digit string> b) goto .. if digits = <digit string> c) converse .. passing <digit string> and <digit string> 2) vector routing table values -"add...

1) Let Variables A, B, C, etc all be defined as COLLECT GLOBALS. Making a variable "collect" type will allow you to change the value. Making the scope "global" allows the value to be set for any vector that wants to read this value later. The length doesn't seem to really matter. I...

Not sure if this is will work, but there's a field called "Maximum Suppression Time" in the best service routing table? It looks like it's defaulted to 30 seconds, maybe you can change this and affect the suppression time? Just a thought...

I vaguely remember you have to enable the special applications feature? (SA8876) - Expanded Holiday Table? y (see "display system special" to see if this is enabled) I had asked about this one time and this is what I was told. I believe you need to pay extra for this. Not sure who you need...

I'd like to better understand this. I think your S8500 is the "main" server and your S8300 is the "lsp" server? So, I see 2 different failure modes. 1) CLAN BAD, BUT S8500 OKAY. S8500 MAIN server has a CLAN that is registered to the media-gateway (S8300/G700). The S8500 MAIN server is...

dang! a star? quite an honor, thanks. -y

I would think the vectoring guide should have some info about this, the BSR section? I don't use this, so I'm guessing. But if the expected wait time is 100seconds, then an adjust by 10% will effectively make the wait time 110 seconds or a wait time that is 10% worse than it really is? This...

Just a thought, not sure if this will work or not... But each variable contains 16 digits at most. So let each digit position in a variable represent a location open for business. So effectively, you can have 26 * 16 = 416 locations. For example, let's say you have 16 locations. So you...

TykeUK had a great solution. Not sure anyother way to do it without upgrading to CM3.x. This may not be an option, but if you can upgrade to CM3.x, you have the ability to concatenate collected digits by using vector variables and the "set digits" command. Here's a simple example on what can...

Unlimited hunt queue slots imply that there is basically no limit to the number of calls you can queue to the skill. This a misnomer because there is a system limit. I believe it may be 12,000? You can see the system limit in the "display capacity" form. Look for something with "dynamic hunt...

just some clarification, each of your collect steps will be overwriting the digits buffer each time, so the 3rd collect step will result in the digits buffer containing only 3 digits (not a concatenation of all 15 digits). If you want to concatenate all digits collected, then you should...