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Recent content by YanN1ck

  1. YanN1ck

    5610 IP phone not getting extension

    After checking into all the suggestions, it appears to be a problem with port 1720. 1719 works fine but something is wrong with 1720. Our firewall guys are looking into and I will let you know if this fixes the issue. Thanks a lot for all your help.
  2. YanN1ck

    5610 IP phone not getting extension

    I have checked with both firewall installers and VPN allows all the trafic (we use a couple of custom programs with nonstandard ports).
  3. YanN1ck

    5610 IP phone not getting extension

    Yes, I can ping across fine and access servers on 21 network just fine. I just came back from the other warehouse. Phone still downloads settings files from TFTP but ends up sitting with Discover 192.168.21.220 (IP Office address) This shows on TFTP Log. IP address: 192.168.22.0 IP Mask...
  4. YanN1ck

    5610 IP phone not getting extension

    On Gatekeeper Auto-Create Extn is on, Auto-create user is off. I have an existing user created. We have created VoIP extension (Ext. ID 8002, base ext. 260, IP is set to 0.0.0.0, Auto compress, Gain: Default, H450 support: none, Allow Direct Media Path and Out Of Band DTMF are checked. It has...
  5. YanN1ck

    5610 IP phone not getting extension

    Do I understand this corectly? Add this IP Route: IP Address: 0.0.0.0 IP Mask: 192.168.22.0 Gateway IP Address: 192.168.21.1 Thanks.
  6. YanN1ck

    5610 IP phone not getting extension

    Hi, We have a remote warehouse where we are trying to set up 5610 IP phone. We are connected through VPN between the warehouse and office (office uses Secure Computing firewall, warehouse uses Sonicwall firewall) I am able to use the IP phone in our office without any problems. When I...
  7. YanN1ck

    Voicemail password - Unable to reset

    I have rebooted the system late last night before seeing Fonedoc's suggestion. When I tested it this morning after reboot, I can setup new password. I will update this thread if it happens again, rebooting the system is not a great solution for setting up each new user. Thanks all for your help.
  8. YanN1ck

    Voicemail password - Unable to reset

    I have tried that. I can erase the password, merge settings, and then go back and tabs are blank. However, it does not take # for login. I can only get in with old user's code. Platform is 406 and version 4.0 (10) Thanks.
  9. YanN1ck

    Voicemail password - Unable to reset

    Hi, We have been having issues with our new users. After our employees resign, we go in to delete the user and merge config. Lately, after we reuse such extension for a new employee, the system remembers old voicemail password and even if we enter one on the Voicemail tab, it doesn't work...
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