Recent content by xizziz

Does anyone have Comview Call Accounting? My boss recently purchased this and I am wondering what your thoughts are if you have this in your company? I am not having good luck.

Yep, they're everywhere :)

Thanks KCFLHRC, OLA was what I needed :) (and to Buddy I'm not a "he")

I just set up a new ACD phone to join an existing group. I copied the programming and got everything working except for one thing. When the user picks up the phone to make a call - it needs to default to key 4 - so when they pick up the handset - they will get dialtone for key 4 without having...

How can I display a list of all phones type 2616? Thanks :)

I sure did :) Now I'm thinking that maybe the Corporate Directory is out of synch ?

Here's the problem: I have two extensions on one phone. The person left and I programmed both extensions with the new person's name. When someone calls this person, it says the old person's name for a minute, then flashes to the new person's name, is there a way to stop that from happening?

Do you know how to do this in Procomm Plus?

I'm looking for solutions on the switch itself as I do not use the software for the pbx programming. Thank you.

I would like to know if there is a "shortcut" to reprogram all 3904s vs going into programming for each and every phone to change the CLS to CFXA and Key 19 CFW 6. I need to change this for every phone which is a 3904, and we have ~ 500 phones :)

I would like to know if there is a "shortcut" to reprogram all 3904s vs going into programming for each and every phone to change the CLS to CFXA and Key 19 CFW 6. I need to change this for every phone which is a 3904, and we have ~ 500 phones :)

No I have not heard of PHONEX :)

Interesting, I should look at the raw call data to see if that could possibly be an issue, appreciate that tip as well

WHTA - Wisconsin Healthcare Telecommunications Association :) I will look at all of these. I ran into a problem as we had a call which was 188 hours and the software truncated the call so that it was priced and displayed as 88 hours. They had no idea that this problem existed - so they say. I...

ok, anyone in WHTA with ideas?