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Recent content by XAvayaCTI
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PBX Settings - HELP! (cti related)
Zowwie, "Agent States" is an ASAI ENHANCED FEATURE that Avaya will only enable when you purchase one of their CTI products, ie, Contact Center Express, Interaction Center, etc etc. Thats why it used to be called "Proprietary Agent States". Other Vendors like Cisco, Genesys, IBM would die for...- XAvayaCTI
- Post #8
- Forum: Avaya: CM/Aura (Definity)
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license issue on AES
CMAPI is already enabled in AES out of the box. It is the PBX that needs to have the appropriate CMAPI licenses. On AES, TSAPI, DLG and CVLAN are additional licensing that applies directly to AES itself in the RFA file.- XAvayaCTI
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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AES upgrade frustration
mojoputter, I used to work at Avaya in the Tier 3 CTI group and left a year ago. Here is what you need to do. Call 800-344-9670 and explain that you upgraded from AES 3.0 to 3.1.2. That is direct line to Tier 3 AES. The new license is free and they can based on your SID (site identification...- XAvayaCTI
- Post #6
- Forum: Avaya: CM/Aura (Definity)
