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Recent content by Xandar
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Removing Direct Line from ACD
I've called the company that provides the toll free to see if any work was done, and I also called the local provider. I've met dead ends on both fronts. Line 126 is the one that is programmed to ring to all sets. It just seems coincidence that when our other toll free started to experience...- Xandar
- Post #5
- Forum: Nortel: Norstar systems
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Removing Direct Line from ACD
Telgirl- The toll free is in fact tied to a local line, but was never supposed to be routed through the ACD. The line settings and programming have not been actively modified. All is as it was when it functioned, except for whatever caused it to be routed in this fashion. This occurred only...- Xandar
- Post #3
- Forum: Nortel: Norstar systems
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Removing Direct Line from ACD
We've been having some trouble as of late with some of our toll-free lines. One line is set to connect to a cinphony ACD while the other is supposed to bypass the primary acd menu and go directly to the selected extensions. The second toll free is set to ring on line 126 for all designated...- Xandar
- Thread
- Replies: 4
- Forum: Nortel: Norstar systems
