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Recent content by William C290

  1. William C290

    Media Manager – New Agents' Recordings Not Showing in User Portal (Others enabled)

  2. William C290

    Avaya IP Office SCN - No Audio + SCN Link Down (Network Related)

  3. William C290

    Avaya IP Office SCN - No Audio + SCN Link Down (Network Related)

    That’s a valid point — NAT interference with RTP is indeed a common cause of one-way or no-audio issues. We’re currently checking with the network team whether there is any NAT traversal occurring between 192.168.1.60 and 192.168.0.30. However, both systems are on private IP ranges within...
  4. William C290

    Avaya IP Office SCN - No Audio + SCN Link Down (Network Related)

  5. William C290

    Avaya IP Office SCN - No Audio + SCN Link Down (Network Related)

    Hi everyone, We are facing a persistent and critical issue with our Avaya IP Office Small Community Network (SCN) deployment across multiple branches. Specifically, we are experiencing no audio (one-way or completely absent) during calls between certain branches, and the SCN link itself shows...
  6. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Absolutely — and in this case, the engineer really showed deep understanding of both the NTP stack and Linux internals. He didn’t just apply a generic fix, but tailored a proactive monitoring and correction mechanism, covering: Time drift detection via monotonic clock comparison Intelligent...
  7. William C290

    Sip Trunk Between Ip Office and OpenScape Business X8

    Hi, The Unify OpenScape Business X8 officially supports SIP trunk connections with third-party PBX systems like Avaya IP Office. You can set up a Native SIP Trunk by configuring the remote IP and port, without registration, and properly setting call routing (LCR) and dial plans. Here are...
  8. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Hi All, We recently opened a support case with Avaya due to unexplained time synchronization failures on our IP Office system. The assigned engineer developed and implemented a full monitoring and recovery solution, including automatic checks, ping gap detection, and intelligent NTP switching...
  9. William C290

    Avaya SBC – Dual SIP Trunks via VLAN Tagging (No Gateway Reachability)

    Hi all, Just wanted to close the loop on this case and share our resolution for future reference. Background: We were trying to configure two SIP trunk lines from our provider (Orange), delivered via two separate media converters. Our goal was to connect them to our Avaya SBC using VLAN...
  10. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Hi all, Just wanted to close the loop on this thread and thank everyone for the great input and shared experience. I’ve received an official response from Avaya Support confirming that: 🔹 You cannot upgrade directly from 11.1.2.3 (FP2 SP3) to 11.1.3.2 (FP3 SP2). 🔹 You must first upgrade to...
  11. William C290

    Media Manager – New Agents' Recordings Not Showing in User Portal (Others enabled)

    Hi everyone, I'm running Avaya IP Office with Media Manager. We’ve recently added two new agents (extensions: 33624 and 33626). Call recording for both is working fine — recordings are successfully stored and can be seen from the Admin portal. We’ve also enabled access for our supervisor...
  12. William C290

    IX Workplace and Bridged Appearances

    You're correct in your understanding — Avaya IX Workplace (for Windows, Android, or iOS) does not support ringing on Bridged Appearances (BAs) the same way that physical deskphones like 96xx or J-series phones do. Why? IX Workplace is a softphone application, and unlike hardware phones, it...
  13. William C290

    Avaya SBC – Dual SIP Trunks via VLAN Tagging (No Gateway Reachability)

    Hi everyone, I'm working on a dual SIP trunk setup from our telco (Orange) and using an Avaya SBC (virtualized) in front of Avaya IP Office Server Edition R11.1. Each SIP trunk is delivered via separate physical links and separate /30 networks: Link 1 (Primary): Signaling and media IPs...
  14. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Thanks for the heads-up — that’s a very important note regarding the certificate renewal issue in 11.1.3.2 Build 6. This exact version is the one we were targeting for our upgrade, so your warning is timely. We’ll definitely reach out to Avaya for confirmation and check whether the patch is...
  15. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    That’s a brilliant approach — thanks for sharing! Really appreciate the insight around provisioning base extensions on the Secondary. We hadn't considered that route, but it's a clever way to keep critical users connected during Primary upgrades without waiting on failover timers. We’re...
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