Recent content by wellsit

Yes, I found out that it was Centrex service. It only took me about 3 hours of testing and checking to find this out. Thanks for the replies.

While troubleshooting, on a fluke, I found that if I dial 9,9,NPA-NXX-xxxx, I can grab an outside line and make my call. Even if I select the outside line appearance on the phone, I still have to dial another 9, then wait a couple seconds for dial tone to return, then I can dial. What would...

So my IP Office is V500 R6 using 4 analog lines for in/out traffic right now. I'll be adding more analog lines in the near future but don't expect to add any PRI's anytime soon. I can receive calls on any of the 4 lines but when I try to place calls, I get a fast busy. It doesn't matter what...

That worked! Thanks. I figured out the overflow time.

Kolob4all - I'll give it a shot. how does adjusting overflow time affect call handling?

Remember that I had this problem in a lab environment so your results may vary. I put in the following: Phone: IP address of the test phone Call SV: IP Address of IP Office server Router 0.0.0.0 Mask: appropriate Subnet Mask File Server: 0.0.0.0 VLAN: I left blank

I have the embedded voice mail. VM Pro is something different isn't it? I tried to create a different extension and forward calls unconditionally to the AA but that didn't work either. I also tried to create a new hunt group the only includes the AA but I don't think the embedded VM allows...

IP Office 6.0.18. I have a customer that wants their incoming calls to ring to their 2 front office phones first, then be answered by an AA that provides options for direct or dial by name. I have the AA built and tested but I can't get the incoming calls to route to the AA as the secondary...

I had the exact same problem with one of my phones. I verified the settings dozens of times and they were correct. My problem occurred in a lab setting so my solution may not work for you. I went in and cleared out the settings for the router. To do this, I just put zeros in the fields...

Tlpeter, thanks for the info. I'll upgrade the system soon. Your note on *8104 makes sense since I did have time profiles in place at first but later removed them. hopefully this will work. Thanks!

It says that it's 6.0 (8). The shortcodes are still intact and I have rebooted many times. I've also verified that the AA's are really 01 and 02. I'm still experiencing the problem.

I'm new to IP Office and I'm trying to configure a new system. Its version 6.0 with embedded VM. I'm trying to record the greetings for 2 auto attendants. The short codes are the default *81xx. I've been able to record one greeting by dialing *8101, but now when I try to re-record, it gives...