Recent content by wellco

Intuity Audix LX...she's speaking with a British accent..How do we change her to "American" English? Anyone have this problem before?

Have a Partner Mail VS R5...appears to be set up OK but when calling into auto-attendant and pressing an ext # the system transfers the call...BUT It rings a couple of times and then say's "transfering call to attendant" the actual mailbox never answers..I've checked everything..Any suggestions...

Does anyone know if ASA is available for the MAC world, Have a customer that lives and breaths Apple...

Kewl.....will give them a call...Thanks

Been trying to obtain ASA...what's the difference between this and DSA....anything major or will DSA work for small changes..? Thanks

if you disable the internal csu in the partner and install a 3150 you can get all 24 channels. Can only do this by programing the partner via laptop with acs software.

use an autoattendent mailbox greeting saying press 1 for fax or whatever. send that to fax machine. support calls? not enough info can always use outcalling in mailboxes use a bogus box set outcalling to # u want will inform employee to check message and call back user in trouble. not sure..

Make sure your agents arnt using aux work to goto lunch or even longer. this will throw off reports and allow a split to send a call into the group which will go into que if no one is available to answer make sure they logoff to go away for long periods of time. but as far as calls go First in...

Don't know if you can make it work via time of day. Try just making the operator a night destination to the person you want to cover the console, or a term whatever u wanna use. put it in the trunk grp. and tell her to always hit night button should work fine. with no coverage but then at night...

ch dial-transfer. put your 1XX OR 1XXX Whatever this will correct your problem if not already figured out.

Best way is the DCE port using 355af to your com port on computer running software to take the rawcall data Microcall is the best but thats me. run a cable inbetween switch 355af to comp. 355am or whatever then you'll need to take that down to a 9 pin for com1. tryed using a data mod on same...

ctrl f4 or something might be f7. command option 7 load from device 2 which is tape drive have generic tape 1 inserted if device fails grab another hard drive and or tape drive sometimes those thing's are a pain in the butt with a combo of things. sounds like your harddrive though start from...

trunk programming in pbx needs incomming destination of what? nightbell over paging adapter? operator? shipping phone? lrb? something. if needed put users in a pickup group if your ringing a bell. as long as unit has co/analog/power all to viking unit and pbx is programed right should be fine...

Analog station rings? k so make it a hotline that rings a term group only 4 members i know but how many people are waiting to hear it ring? otherwise viking use a night bell over paging unit put all extensions into a pickup group when they hear the bell. Call Pickup! Have one in place with 3...

If your refering to Definity Audix ie: Tn 566/ Tn 568 you need to cable out the alarm board and RMATS line goes in pair 1 or ( BL/W)